Tieto

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Team Size: 80–100+ FTEs

Direct Reports: 6–8 Managers/Leads

Role Overview

We are looking for an inspiring and strategic leader to head our Digital Workplace Delivery – Offshore. This role is ideal for a customer-obsessed, transformation-oriented professional with a strong background in delivering scalable, innovative, and high-impact digital workplace services.

You will lead a cross functional distributed team of 80+ professionals supporting 15+ esteemed Nordics Customers. You’ll drive operational excellence, modern workplace transformation, and digital experience outcomes across cloud, Modern workplace, M365, and VDI ecosystems.

Key Responsibilities

• Lead end-to-end service delivery across Digital Workplace, End User Computing (EUC), M365, and Virtual Desktop Infrastructure (VDI) for global clients.
• Ensure consistent achievement of SLAs, XLAs, KPIs, and CSAT/NPS across all customer engagements.
• Maintain 24x7 global support operations and manage delivery across multi-regions including Europe and Americas
• Serve as the executive delivery owner for strategic accounts; actively engage CXO/VP-level stakeholders.
• Support pre-sales, RFI/RFP, solution design, and drive account growth initiatives to achieve 30–35% upsell and portfolio expansion.
• Champion Digital Employee Experience (DEX) improvements through tools such as Aternity, Nexthink, Dynatrace, and ServiceNow.
• Spearhead transformation initiatives around M365, Intune, Copilot, Teams, SharePoint, AVD, and automation in operations.
• Lead complex transition/migration programs involving SAM, VDI, app packaging, and Zero Trust security.
• Mentor and coach a cross-functional global team, fostering a culture of performance, innovation, and engagement.
• Build future-ready teams via upskilling, cross-skilling, and targeted competency development.
• Optimize resource allocation and improve workforce utilization by 25% using data-driven planning and automation.

Ideal Candidate Profile

• 17+ years of experience in IT Infrastructure, Digital Workplace, or End User Services, with demonstrated offshore/global leadership. And you have at least 5+ years of Leadership experience.
• Proven ability to lead and scale teams of 100+ across geographies.
• Demonstrated success in large-scale service transitions, cost optimization (25–40%), and sustaining delivery excellence in multi-country setups.
• A respected leader known for high emotional intelligence, coaching culture, and strategic foresight.
• Skilled in business transformation, strategic forecasting, capability building, and practice development.
• Hands-on experience in pre-sales, RFI/RFPs, bids, FTE sizing, and solution planning.
• Strong portfolio in managing high-value strategic accounts across Nordics and Europe.

Required Technical & Functional Expertise

• Microsoft 365 Ecosystem: Exchange Online, Intune, AAD, Teams, Copilot, M365 Security & Compliance
• Device & Virtual Desktop Management: AVD, Citrix, RDS, SCCM
• Service Platforms: ServiceNow, ITAM, SAM
• Cloud & Automation: Cloud transformation, AI-led process automation
• DEX Tools: Aternity, Dynatrace, Nexthink

At Tietoevry, we believe in the power of diversity, equity, and inclusion. We encourage applicants of all backgrounds, genders (m/f/d), and walks of life to join our team, as we believe that this fosters an inspiring workplace and fuels innovation. Our commitment to openness, trust, and diversity is at the heart of our mission to create digital futures that benefit businesses, societies, and humanity. Diversity, equity and inclusion (tietoevry.com)