REQUIRED SKILLS: (Need Majority; 5+ Years)
- Desktop support roles
- Remote troubleshooting
- Device setup
- Device imaging
- AV Integration
- Travel to DOC facilities to assist field techs with project and problem tickets.
- Drive a state vehicle (if they have a valid driving record) or be reimbursed $0.51/mile
and travel time when using their own vehicle.
INTERVIEW PROCESS:
- In-person interview required
DESCRIPTION OF ROLE:
The Department of Corrections (DOC) requires Desktop Support staff to maintain a working
knowledge of internal computer systems. The technician will be responsible for repairing and
maintaining thousands of desktops, laptops, and other PC devices.
Key Responsibilities:
- Installing new PCs and laptops to replace end-of-life equipment.
- Maintaining inventory and recycling outdated equipment in accordance with DOC policy.
- Closing work orders in the DOC ticketing system.
- Following procedures under oversight from the Field Tech Manager.
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