KLA Tencor

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and we invest 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world’s leading technology providers to accelerate the delivery of tomorrow’s electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Job Description/Preferred Qualifications

• Lead Tech Support Engineers in the technical approach to problem-solving to drive closure of escalations.
• Participate in multi-functional product teams with a focus on customer satisfaction and operational excellence.
• Standardize solutions that will benefit all customers including defining the best-known methods (BKM).
• Act as a two-way conduit for information transfer between the development engineers and field service teams who provide product maintenance and support.
• Strategically dispatch Tech Support Engineers to solve highly complex issues in the field.
• Attend customer meetings to supplement Field Service Manager’s technical information.
• Use analytics to drive improvements in tool serviceability.
• Develop plans to improve team performance based on key performance index (KPI) metrics.
• Develop and train direct reports for personal and team growth.

Minimum Qualifications

• STEM Bachelor's Level Degree, Master’s Degree Preferred
• 3-5 years of experience or equivalent combination of education and experience in optical and/or electromechanical systems. Semiconductor capital equipment experience is strongly preferred.
• Knowledge and work experience of KLA RAPID Division products are a plus.
• Previous technical support and experience in system-level troubleshooting, as well as driving multi-disciplined teams to resolve sophisticated problems preferred.
• Strong business acumen.
• Knowledge of MS Office (Word, Powerpoint, Excel) is a plus.
• Excellent oral and written communication skills.

We offer a competitive, family friendly total rewards package. We design our programs to reflect our commitment to an inclusive environment, while ensuring we provide benefits that meet the diverse needs of our employees.

KLA is proud to be an equal opportunity employer

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers website for legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.