Description
Join our team and what we'll accomplish together
The Fibre Networks team is looking for a dynamic, enthusiastic and results driven individual with a proven track record to join our Fibre Order Based Drops (OBD) team. This team blends their mastery of network implementation with a passion for ongoing success and driving improvements in the customer experience. We embrace an ambitious yet friendly and open-minded culture that has supported our evolution into a highly engaged operationally focussed team in the TELUS PureFibre Community.
We’re seeking a project management professional who thrives in a fast past complex environment and brings a strong customer focus to help drive exceptional customer outcomes. As a Project Manager II, you will oversee the execution and successful completion of our post build order based drops program with a partner vendor, bringing an enhanced focus on continuous improvement and innovation. You will be accountable for end-to-end delivery with your partner maximizing our first attempt success, while working alongside a collaborative and skilled team.
What you’ll do
- Accountable for end to end ownership of OBD delivery for your partner stream
- Track and monitor progress of execution of work to ensure ambitious first attempt (pass) success metrics are exceeded
- Responsible to manage the relationship and deliverables for partner vendors and internal stakeholders
- Review escalations and solve for customer services, taking lessons learned and seeing through implementation
- Analyze data, summarize and track information, and create reports and presentations
- Establish new business processes and lead innovations to improve cycle time, budget, reliability and engagement in a collaborative environment
Qualifications
What you bring
- Bachelor’s degree in Business, Computer Science, Engineering, or equivalent education and/or relevant experience
- Minimum 3-5 years’ work experience managing projects or leading cross functional teams
- Collaborative, highly motivated, creative and self-sufficient with the ability to multi-task and work successfully under pressure with a strong customer focus
- Demonstrated partner vendor management experience
- Experience dealing with ambiguous requirements and translating them into concrete outcomes
- Demonstrated leadership, problem solving, negotiation, communication and analytical skills with an attention to detail
- Excellent communication and collaboration skills - you can translate complex technical topics into easily understood concepts for our stakeholders and team members
- Stakeholder management experience including senior executives is an asset
Great-to-haves
- Experience with software/tools such as: Outcome, JIRA, DOMO, MyWorld, Appian
- Project Management certification (PMP, Agile or equivalent)
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