Google

This role requires you to work in a shift pattern or non-standard work hours as required. This may include weekend work.

Please submit your resume in English - we can only consider applications submitted in this language.

Only applications of candidates with Mexican citizenship will be evaluated for this role in compliance with the provisions of Article 7 of the Federal Labor Law.

Minimum qualifications:

• Bachelor’s degree in Science, Technology, Engineering, Mathematics, or equivalent practical experience.
• 2 years of experience programming in a general purpose coding language or in system design, and troubleshooting and advocating for customers' needs, and triaging technical issues.
• 2 years of experience with 2 or more of the following: Web Tech, Data/Big Data, Systems Admin, Machine Learning, Networking, Kubernetes.
• Experience in Computer Networking (e.g., Firewalls, Routing, Load balancing, etc.), web technologies (e.g., HTTP, HTML, DNS, TCP, etc.), and artificial intelligence (AI) concepts and techniques.

Preferred qualifications:

• 2 years of experience in recommendation systems, natural language processing, speech recognition, or computer vision.
• Experience troubleshooting ML models (e.g., Tensorflow, Keras, PyTorch).
• Experience working with public cloud services and infrastructure and working with networking/peering with private cloud.
• Experience with performance analysis of containerized systems and understanding of underlying resources like Kubernetes, compute resources.
• Excellent leadership and influencing skills in AI/ML application, with the ability to lead the design and implementation of AI-based solutions, web services, and debugging tools.

About the Job

The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are developed for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

In this role, you will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting. You will make our products easier to adopt and use by making improvements to the product, tools, processes and documentation. Our Technical Solutions team is driven by customers and you will help drive Google Cloud by understanding and advocating for our customers’ issues.

Google Cloud accelerates every organization’s ability to digitally transform its business and industry. We deliver enterprise-grade solutions that leverage Google’s cutting-edge technology, and tools that help developers build more sustainably. Customers in more than 200 countries and territories turn to Google Cloud as their trusted partner to enable growth and solve their most critical business problems.

Responsibilities

• Work with customers on their machine learning (ML) deployments to resolve issues and achieve production readiness, availability, and scale. Partner with Product and developer teams to improve products based on customer feedback.
• Manage customer problems through diagnosis, resolution, documentation, or implementation of investigation tools to increase productivity for customer issues on Google Cloud Platform products.
• Develop an understanding of Google Cloud’s AI/ML products/solutions and underlying architectures by troubleshooting, reproducing, and determining the root cause for customer-reported issues, building tools for diagnosis.
• Act as consultant and subject matter expert for internal stakeholders in developer, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
• Work as part of a team of developers/consultants that globally ensure 24-hour customer support, including working non-standard work hours/shifts, and may include weekend work.