Pega Systems

Meet Our Team:

We are the face of Pega. Our aim is to Provide world class technical support and advice on the use of Pegasystems’ Products and Applications. We make it easy, pleasant, and rewarding for our customers to work with us. You will be working along with the best colleagues and customers across the globe.

Picture Yourself at Pega:

Pega is changing the way the world builds software. In this role you will be the person the experts go for help. You will work directly with Pegasystems’ staff, partners, and customers as they develop, test, deploy, and manage BPM (Business Process Management) and BRE (Business Rules Engine) applications through the entire product lifecycle.

What You'll Do at Pega:

You will contribute your technical expertise and Pegasystems product knowledge in resolving complex technology challenges to help customers in meeting their business needs. You will become an expert in your field and collaborate with support teams globally.

As Engineer in Pega Technical Support you will be responsible for:

• Working as a trusted support partner to resolve customer questions, incidents and issues
• Ability to identify, propose and implement solutions and ability to work in a flexible team environment
• Providing technical support, analyzing existing technical issues across the Industry Application Frameworks (Insurance, HealthCare, Visa payments etc.) or functional domain expertise systems and proposing solutions to the reported issues
• Demonstrating effective customer-facing skills in handling resolution process
• Working within standard business hours Monday to Friday, additionally to participate in Rota to provide on-call support outside of standard business hours

What You've Accomplished:

• Demonstrated experience in a technical support role
• Have a framework/knowledge in Computer Science, Engineering or another related field.
• Understanding of Object-Oriented Programming (OOP)
• Experience on Java/J2EE
• Experience working with J2EE Servers (preferably Tomcat, JBoss, WebSphere, WebLogic)
• Knowledge of RDBMS with preferably Postgres, Oracle, etc.
• Have problem solving and can-do attitude for working through complex architectures issues
• Fluency in English and any other European language is a plus

Pega Offers You:

• Gartner Analyst acclaimed technology leadership across our categories of products
• Continuous learning and development opportunities
• An innovative, inclusive, agile, flexible, family and fun work environment
• Competitive global benefits program inclusive of pay + bonus incentive, employee equity in the company

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