Apple

Summary

Posted: Jun 26, 2025

Role Number:200610529

Imagine what you could do here! The people here at Apple don’t just create products — they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. At Apple, inclusion is a shared responsibility, and we work together to foster a culture where everyone belongs and is inspired to do their best work. Here on the Apple Store Online team, we are responsible for Apple’s largest store. Our main goal is to deliver a magical, personal digital experience where customers can shop, buy and learn everything Apple, wherever they are. Each customer should feel like they are our only customer and our job is to set the bar for the experience they receive. To run such an extraordinary store, it takes extraordinary people, and we are looking for someone to help us do extraordinary things. The Retail Customer Care (RCC) team is seeking an individual with excellent analytical and research skills to join the Payment team as a Data Analyst. The role of Payment Support Data Analyst is to enhance the overall customer purchasing experience by efficiently actioning orders and ensuring processes and systems are working correctly.

Description

RCC Payment Support is looking for a self-starter with advanced research and pattern recognition skills. This individual will take on business challenges and brings creative solutions. As a Payment Support Data Analyst, you will review orders to identify trends, open tickets, and partners with leadership to support the knowledge development of Payment Support Specialists. You will collaborate with cross-functional partners to enhance internal processes and help improve the customer experience. You will test and provide Subject Matter Expert knowledge for new projects and enhancements while communicating updates to the business. Responsibilities: - Identify business process solutions that increase efficiency while maintaining a collaborative and approachable working style - Analyze data and provide reporting updates to inform trends and decision-making - Act as a Subject Matter Expert representing Payment Support for upcoming projects and User Acceptance Training - Submit, track, and assist with actioning Payment Analyst Tickets and orders requiring additional attention

Minimum Qualifications

• 2+ years experience in data analytics or related field
• Knowledge and experience using SAP PD2 and Excel, including leveraging Excel to identify trends in large data sets
• Attention to detail, strong research as well as the ability to multitask and prioritize workload
• Strong written and verbal communication capabilities

Preferred Qualifications

• 4+ years of experience in RCC Payment Support and 6+ years within Apple Retail
• Extensive knowledge of internal Payment tools (including Wrike), the full order life cycle, and regional nuances across ALAC, AMR, and EMEIA
• Strong critical thinking, problem solving, decision-making, and ability to identify business process solutions that increase efficiency
• Skilled at quickly learning and navigating Tableau dashboards and internal reporting tools
• Eager to build relationships and represent Payment in collaboration with boundary teams, including Executive Relations, AFO, Readiness, IS&T, and Logistics
• Able to work independently, proactively seek projects, and demonstrate advanced judgement

Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant.