Introducción
Bienvenido a Gallagher, líder mundial en seguros, gestión de riesgos y servicios de consultoría. Con un equipo en crecimiento de más de 50.000 profesionales en todo el mundo, empoderamos a empresas, comunidades e individuos para que prosperen. En Gallagher, puede desarrollar una carrera, ya sea en nuestra división de corretaje, nuestra división de consultoría de recursos humanos y beneficios o nuestro equipo corporativo. Experimente The Gallagher Way, una cultura impulsada por valores compartidos y una pasión colectiva por la excelencia. Únase a uno de nuestros equipos dinámicos, donde desempeñará un papel fundamental a la hora de dar forma al futuro de Gallagher y desbloquear oportunidades incomparables tanto para sus clientes como para usted.
Creemos que cada candidato aporta algo especial, ¡incluido usted! Por lo tanto, incluso si siente que está cerca pero no es exactamente compatible, le recomendamos que presente su solicitud.
Descripción
The Project Traffic Manager will support the management of Workfront requests; review requests coming in for the MA team, communicate with business to gather missing items from requests and/or reset expectations on SLAs if request falls outside of scope the team can handle, assign tasks appropriately.
Cómo lograrás un impacto
- Assist in the management of marketing automation project intake: including multiple division’s journey/nurture programs, triggered/drip email programs, targeted emails/invitations, lead generation programs, as well as our customer acquisition and retention efforts
- Advise and guide divisional marketing requestors of best practices with regard to marketing automation capabilities, testing and projected results, especially as it pertains to submitting their project
- Serve as a knowledgeable expert on marketing automation processes, with an understanding of how these processes relate to managing task flows for teams, including predecessor and successor tasks
- Build and maintain marketing automation request forms and ensure smooth hand-off between divisional project requester and marketing automation team
- Troubleshoot any issues pertaining to marketing automation request, communicating with both the requester and marketing automation team to identify resolution and path forward to project completion
- Follow established marketing automation processes and identify areas of improvement to continue providing quality service Meet or exceed internal SLAs and seamlessly coordinate across time-zones as needed
Acerca de ti
- 3+ years experience in project management and marketing automation
- Knowledge or experience with Adobe Workfront or a similar PM tool
- Previous familiarity with Salesforce Marketing Cloud, however familiarity with other solutions such as Marketo, Eloqua, HubSpot or Salesforce Pardot acceptable
- Previous familiarity/direct experience using a CRM system (e.g. Salesforce)
- Excellent project management and communication skills: written, verbal, presentation
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