Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Process Associate/ Process Developer, Insurance UW!

In this role, you will be responsible for constantly monitoring centralized mailbox and work upon incoming submission emails request using FIFO method

Responsibilities

• Thoroughly review submission requests to identify / validate submission vs referral. Record and refer those that are outside the guidelines to the underwriting department for approval.
• Register only new business submission directed to underwriter/designated mailbox. & update all relevant information in the system.
• Ensure that turnaround time and quality of documents meets Company service standards
• Once the registration is completed, submission is released to designated Underwriter.
• Manage and maintain records including correspondence and data files
• Provide customer service to underwriters, operations staff across the country(s) and other functions within Tango. Contact internal resources to research and resolve issues
• Take ownership for work-in-progress issues as an individual and team member by continuously looking for ways to improve/streamline work and procedures which increase the efficiency of the team. Manage own work in process and support team efforts to ensure that individual, team goals are met.
• Queue Management – Effectively monitor and manage queue in absence of team leads.
• Perform quality audits & sharing RCA on escalations received.
• Monitors, analyses and report on trends in the key underwriting performance drivers.
• Client Facing Role - Leading weekly discussions on operations with Canada stakeholders

Qualifications we seek in you!

Minimum qualifications

• Graduate / Postgraduate – Any with good problem solving skills
• Ability to accurately interpret and compile information from a variety of sources and systems
• Ability to function effectively in a team environment exercising good judgment
• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work
• High level attention to detail and accuracy with high customer service orientation.
• Good Communication & written English skills
• MS Excel Skills – Intermediate
• MS Word- Intermediate

Preferred qualifications

• Good interpersonal skills with full understanding of US/Canadian insurance dynamics
• React proactively, positively, patiently and effectively for seeking clarifications, have a customer centric approach in problem solving.
• Excellent processing skills and a positive, ‘can do” attitude.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.