Express Services

Bilingual Customer Service Representative - Hybrid Work

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Top Job

Located in Guelph, ON

Salary: $60,000-$62,000

Job description

Job Title:

Bilingual Customer Service Representative (English/French)

Location:

Guelph, Ontario

Hybrid Work Model – In-office 1–2 days per week

Company Overview:

Join a globally respected and reputable company in Guelph, known for its commitment to quality, innovation, and customer satisfaction. We are seeking a Bilingual Customer Service Representative who thrives in a fast-paced, team-oriented environment and is passionate about delivering exceptional service to both internal and external stakeholders.

Position Overview:

Customer Service Representatives at our company play an integral role in developing new business partnerships as well as maintaining and growing existing ones. You will provide a high level of service, respond to customer inquiries, and resolve issues in a prompt, professional manner. Your exceptional communication skills, especially in French, combined with a patient and attentive approach, will be essential in supporting dental professionals, consumers, and internal teams alike.

This is a hybrid role with a requirement to work on-site 1–2 times per week at our Guelph office, offering flexibility along with opportunities for collaboration.

Key Responsibilities:

• Manage and process incoming orders via phone, email, and fax accurately and efficiently
• Provide courteous and timely resolution of customer/consumer complaints
• Support Retail Accounts, including EDI order management
• Handle Institutional Account orders with a high degree of accuracy
• Process and manage Coupa and Dentira orders and billing
• Respond to consumer email requests related to orders, billing, and payment
• Manage product returns and credit processes, including issuing and approving credit memos under $100
• Log and follow up on complaints using Smart Scan and internal systems
• Support Sales Representatives with order concerns and customer issues
• Process Ecommerce orders via Shopify

Qualifications:

• Fluency in both English and French is required (spoken and written)
• Minimum 3 years of experience in a customer service or call centre role
• Demonstrated ability to prioritize workload, multi-task, and adapt to changing priorities
• Strong data entry, administrative, and order management skills
• Excellent problem-solving and interpersonal communication abilities
• Works well independently and collaboratively in a team with a positive attitude
• Patient, professional, and responsive to customer needs
• Proficient in Microsoft Office and CRM/order management tools
• Experience with platforms such as EDI, Coupa, Dentira, and Shopify is considered an asset

What We Offer:

• Competitive salary and comprehensive benefits package
• Hybrid work model with regular team collaboration
• Opportunity for growth within a respected, global organization
• Supportive and engaging work environment
• Ongoing training and professional development

Annual Salary of $60,000 - $62,000

Apply Today!

If you are a bilingual professional with a passion for customer service and a track record of excellence, we want to hear from you!

Job Types: Full-time, Permanent

Pay: $60,000.00-$62,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (required)

Language:

• French (required)

Work Location: In person

Expected start date: 2025-07-14

Express Office: Guelph

45 Speedvale Avenue East

Suite 100

Guelph, ON N1H 1J2

Email us

Apply Now

Bilingual Customer Service Representative - Hybrid Work

Share

Top Job

Located in Guelph, ON

Salary: $60,000-$62,000

Job description

Job Title:

Bilingual Customer Service Representative (English/French)

Location:

Guelph, Ontario

Hybrid Work Model – In-office 1–2 days per week

Company Overview:

Join a globally respected and reputable company in Guelph, known for its commitment to quality, innovation, and customer satisfaction. We are seeking a Bilingual Customer Service Representative who thrives in a fast-paced, team-oriented environment and is passionate about delivering exceptional service to both internal and external stakeholders.

Position Overview:

Customer Service Representatives at our company play an integral role in developing new business partnerships as well as maintaining and growing existing ones. You will provide a high level of service, respond to customer inquiries, and resolve issues in a prompt, professional manner. Your exceptional communication skills, especially in French, combined with a patient and attentive approach, will be essential in supporting dental professionals, consumers, and internal teams alike.

This is a hybrid role with a requirement to work on-site 1–2 times per week at our Guelph office, offering flexibility along with opportunities for collaboration.

Key Responsibilities:

• Manage and process incoming orders via phone, email, and fax accurately and efficiently
• Provide courteous and timely resolution of customer/consumer complaints
• Support Retail Accounts, including EDI order management
• Handle Institutional Account orders with a high degree of accuracy
• Process and manage Coupa and Dentira orders and billing
• Respond to consumer email requests related to orders, billing, and payment
• Manage product returns and credit processes, including issuing and approving credit memos under $100
• Log and follow up on complaints using Smart Scan and internal systems
• Support Sales Representatives with order concerns and customer issues
• Process Ecommerce orders via Shopify

Qualifications:

• Fluency in both English and French is required (spoken and written)
• Minimum 3 years of experience in a customer service or call centre role
• Demonstrated ability to prioritize workload, multi-task, and adapt to changing priorities
• Strong data entry, administrative, and order management skills
• Excellent problem-solving and interpersonal communication abilities
• Works well independently and collaboratively in a team with a positive attitude
• Patient, professional, and responsive to customer needs
• Proficient in Microsoft Office and CRM/order management tools
• Experience with platforms such as EDI, Coupa, Dentira, and Shopify is considered an asset

What We Offer:

• Competitive salary and comprehensive benefits package
• Hybrid work model with regular team collaboration
• Opportunity for growth within a respected, global organization
• Supportive and engaging work environment
• Ongoing training and professional development

Annual Salary of $60,000 - $62,000

Apply Today!

If you are a bilingual professional with a passion for customer service and a track record of excellence, we want to hear from you!

Job Types: Full-time, Permanent

Pay: $60,000.00-$62,000.00 per year

Schedule:

• Day shift
• Monday to Friday

Experience:

• Customer service: 3 years (required)

Language:

• French (required)

Work Location: In person

Expected start date: 2025-07-14

Express Office: Guelph

45 Speedvale Avenue East

Suite 100

Guelph, ON N1H 1J2

Email us

Apply Now

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