Accenture

Skill required: Tech for Operations - Artificial Intelligence (AI)

Designation: AI LLM Technology Architecture Sr Mgr

Qualifications:Any Graduation/Post Graduate Diploma in Management

Years of Experience:16 to 25 years

Language - Ability:English(Domestic) - Advanced

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do? You will be part of the Technology for Operations team that acts as a trusted advisor and partner to Accenture Operations. The team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. We work closely with the sales, offering and delivery teams to identify and build innovative solutions. The Tech For Operations (TFO) team provides innovative and secure technologies to help clients build an intelligent operating model, driving exceptional results. Works closely with the sales, offering and delivery teams to identify and build innovative solutions. Major sub deals include AHO(Application Hosting Operations), ISMT (Infrastructure Management), Intelligent Automation Understanding of foundational principles and knowledge of Artificial Intelligence AI including concepts, techniques, and tools in order to use AI effectively.

What are we looking for? •Python Software Development •Generative AI •Microsoft ASP.NET •Microsoft Azure DevOps •Ability to work well in a team •Written and verbal communication •Numerical ability •Results orientation

Roles and Responsibilities: •Role: Technical Deployment Lead for Intelligent Helpdesk & Unified Helpdesk Solution Level: CL6 Start: Immediate Roles & Responsibilities: The Deployment Lead is a seasoned IT professional with 16+ years of experience, responsible for the end-to-end deployment, adoption, and ongoing success of Intelligent Helpdesk and Unified Helpdesk solutions. This role requires deep expertise in Microsoft Technologies, knowledge Python, AI/Generative AI, and a comprehensive understanding of the SDLC lifecycle within an Agile framework. Key Responsibilities: • Deployment Management: Lead and oversee all aspects of solution deployment, including planning, configuration, testing, and rollout of Intelligent Helpdesk and Unified Helpdesk systems. • Technical Leadership: Guide and mentor a technical team of 10+ professionals, fostering best practices in development, deployment, and support. • Solution & Architecture: Collaborate on solution design and architecture, leveraging expertise in AI/Generative AI to optimize helpdesk functionalities and user experience. • Client Engagement: Act as a primary technical point of contact for clients, participating in demos, solutioning discussions, and effectively managing client expectations. • Training & Adoption: Develop and deliver comprehensive training programs for end-users and support teams to ensure successful adoption and utilization of the helpdesk solutions. • Tier 4 Support & Escalation: Provide expert-level (Tier 4) support, troubleshooting complex issues, and serving as an escalation point for critical incidents. • Governance & Reporting: Establish and maintain robust governance processes for deployments, ensuring compliance, and providing regular status reporting to stakeholders. • SDLC & Agile Expertise: Drive the successful execution of the SDLC within an Agile development environment, ensuring timely and quality delivery of solutions.

Any Graduation,Post Graduate Diploma in Management

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

Visit us at www.accenture.com

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