Job Function
Software & Cloud
The role
We are thrilled to announce an opportunity to join our team as:
Senior Project Manager
SoftwareOne
Scope: Full-time | Office: San José, Costa Rica | hybrid
How a day-to-day would look like in this role.
- Project Manager focused on Help Desk operations
- Lead the implementation of contracted services.
- Place the services of the operations and/or projects assigned to you in stable operation
- Establish the requirements of the operations and/or projects assigned to you.
- Propose operation models that help the proper functioning of the processes.
- Define metrics for operations and/or projects.
- Ensure that service operation processes are met as agreed.
- Generate the reports required by the organization and/or the client.
- Develop comprehensive, practical and useful plans for the area, including task analysis.
- Identify strengths, weaknesses, opportunities and threats that generate continuous improvement actions
- Present and support reports for the business unit associated with projects and/or operations and those required by the client.
- Maintain the financial health of projects.
What we need to see from you
Profile: Professional in Business Administration, Computer Science, or related fields, with over 5 years of experience leading projects in the field of Information Technology.
Required skills:
- Advanced English proficiency.
- Experience applying ITIL-based best practices.
- Strong background in customer service and support, with a high level of service orientation.
- Preferably experienced in a Systems Integrator or large-scale service organization, with the ability to manage both internal and external resources while implementing complex IT solutions.
- Solid technical knowledge, with a strong understanding and/or hands-on experience in the software services industry.
Desirable Requirements
- PMP and/or PRINCE2 Practitioner certification.
Soft Skills
- Highly motivated and results-oriented.
- Excellent presentation skills, as direct client interaction will be required.
- Strong communication and customer relationship abilities.
- Proven leadership skills and ability to work independently with minimal supervision.
- Strong organizational skills, including attention to detail, multitasking, prioritization, and meeting deadlines.
- Effective problem-solving abilities: capable of evaluating situations, identifying root causes, gathering and analyzing relevant information, and proposing solutions with a positive and proactive attitude.
Required Certification
BENEFITS:
- An open culture with lived values for an appreciative and encouraging work environment.
- Opportunity to develop your potential in a personalized way and according to your objectives within the role.
- Health policy for you and preferential rate for your family.
- 100% disability payment.
- Economic incentive program for employee referrals for active positions.
- You will be part of one of the most driven Employee Funds in the industry where you will have access to savings, credits and special agreements with allied brands.
- Spaces for leisure, celebrations and recreation for your physical and mental health.
At SoftwareOne, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, age, sex, national origin, disability status, genetics, sexual orientation, gender identity or expression, or any other characteristic protected by local laws.
Why SoftwareOne?
Success at SoftwareOne is not defined by what you do for yourself, but by what you deliver for our customers, the business, and for the employees around you. SoftwareOne employees are energized, agile and are laser passionate about delivering special Customer Happiness and results. Our leaders empower and encourage their teams and provide a working environment that delivers incredible levels of Employee Happiness. We have Low ego. Our leaders operate with a high level of Team but can work at Speed lead change in a global economy. We are a leading global provider of end-to-end software and cloud technology solutions, headquartered in Switzerland. Our 8,700 employees support our approximately 65,000 customers in their digital transformation.
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