Helpware

About Us

Helpware is a technology-driven American company with offices in the USA, Ukraine, Mexico, Philippines and Germany which provides Customer Experience & Operational Support for modern companies. Our team of professionals is driven by the purpose of providing best in class value-adding services to our partners by leveraging our empowered teams, innovative solutions, and technologies.

Primary Responsibilities:

• Lead, coordinate, maintain, and manage Cashtie platform development. The Cashtie platform is a Fintech product utilized by various service providers (billers/vendors) or gateways (aggregators) to allow customers to pay for services or fund accounts using cash at participating retailers.
• Brainstorm with the engineering team to address the client’s business needs or those of integrated partners.
• Translate client requirements into user stories and technical tasks for the engineering team.
• Identify opportunities for platform improvements, process enhancements, and innovations.
• Balance fulfilling new business requirements with the platform’s limitations and capabilities.
• Facilitate partner integration by answering technical questions and addressing certification nuances.
• Participate in client meetings to address technical questions, investigate inquiries, and troubleshooting.
• Support partner satisfaction regarding platform operations and integration questions.
• Collaborate on tasks related to partner or customer inquiries.
• Conduct Scrum processes, including sprint planning, daily meetings, reviews, and
• retrospectives.
• Support the engineering team with clarifications and business requirement details.
• Communicate development plans and potential integrations to the engineering team.
• Regularly update the client team on project status, key decisions, and progress.
• Maintain accurate project documentation, including technical decisions and integration nuances.
• Foster positive team relationships and maintain team empathy and satisfaction.
• Generate on-demand reports for the client team and integrated partners.
• Cooperate with the DevOps team to update platform infrastructure according to industry standards.
• Respond to production emergencies 24/7 to ensure high platform availability and minimize client impact.

Qualifications:

The Senior Technical Project Manager must have a Master’s Degree in Computer Science, Software Engineering, or Mathematics plus 60 months of work experience as a project manager in the Fintech industry. Work experience must include at least 60 months of experience with each of the following: Product/project development; Performing traditional project management practices; Handson experience in Agile and Scrum methodologies; Experience leading cross-functional teams, including engineering, QA, DevOps, and customer support; Experience in the areas of software development lifecycle and platform maintenance; Reporting and data visualization; Client relationship management and customer service; Team dynamics management; Data analysis and interpretation with cloud infrastructure and CI/CD pipelines; and Utilizing the following skills/software: Ruby/Ruby on Rails, Terminal/Command Line, Browers Dev Tools, AWS basics, Data Analysis, SQL, Python Pandas, Jira, and Excel.

Helpware Inc. is an Equal Opportunity/Affirmative Action Employer. Salary: $115,000.00 per year. Qualified applicants please submit resume to: Helpware Inc., 2321 Sir Barton Way, Suite 140, Lexington, KY 40509, ATTN: Dylan Merrill.