Telus International

Key Responsibilities:

• Design, implement, and manage cloud network architectures on AWS and GCP.
• Monitor and maintain network performance, troubleshooting issues as they arise.
• Configure and manage cloud resources, including virtual private clouds (VPCs), subnets, and security groups.
• Implement and maintain network security protocols to protect cloud infrastructure.
• Automate network configurations using Infrastructure as Code (IaC) tools.
• Collaborate with cloud engineering and DevOps teams to ensure seamless integration of networking solutions.
• Perform regular audits of network configurations and optimize for cost and performance.
• Coordinate network upgrades and expansion to keep up with organizational growth.
• Stay up to date with emerging cloud networking technologies and apply best practices.

Nice to have:

• Certifications in AWS (e.g., AWS Certified Solutions Architect, AWS Certified Advanced Networking) and GCP (e.g., Google Cloud Certified - Professional Cloud Network Engineer) are required.
• Strong knowledge of network protocols, DNS, DHCP, VPNs, and firewalls.
• Experience with Infrastructure as Code (IaC) tools such as Terraform or CloudFormation.
• Proficient in scripting languages (e.g., Python, Bash) for automation tasks.
• Excellent problem-solving skills and the ability to work under pressure.
• Effective communication skills and the ability to work collaboratively in a team environment.

Desired Skills:

• Experience with multi-cloud environments.
• Familiarity with other cloud platforms such as Azure is a plus.
• Knowledge of container orchestration (e.g., Kubernetes).
• Experience with network monitoring and management tools.

Additional Job Description

Position Summary:

This role is responsible to maintain and troubleshoot network systems and data center equipment, provide level 3 systems and services troubleshooting within SLA’s time goals to ensure the center has the necessary resources to continue business in an efficient manner. We are seeking an experienced and certified Network Administrator with a strong specialization in cloud networking to join our dynamic IT team. The ideal candidate will have expertise in both Amazon Web Services (AWS) and Google Cloud Platform (GCP), and will be responsible for ensuring the stability, security, and efficiency of our organization's network infrastructure in the cloud.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.