El Rio Health

JOB PURPOSE: The IT EPIC Principal Trainer is responsible for overseeing, developing, and delivering the comprehensive training program tailored to their specific EPIC module(s). Within this capacity, the Principal Trainer manages training material, curriculum development, end user training, and Epic training environments with minimal supervision. In this role, the Principal Trainer will work closely with the training team members, application coordinators, super users, and specialty champions to ensure accuracy of the training materials that provide the best practice, and standardized workflows.

The primary goal of the El Rio Health IT EPIC Principal Trainer is to support El Rio’s Mission of providing comprehensive, quality health care that is affordable and accessible to all who may have healthcare needs, by successfully performing the primary essential functions.

Essential Job Functions:

• Responsible for the development of employee role and job function-based curriculum, classroom exercises, competency assessments, and online computer-based learning content using a variety of software programs, tools, and applications.
• Provide end user training for EPIC: including new employees, on-going training, upgrade training, and remediation training.
• Lead the design, development, and upkeep of the instructional materials.
• Ability to use appropriate tools to document workflow and develop presentations for a wider audience.
• Responsible and ownership for upkeep and building and testing the Epic training environments and provide support and troubleshooting of any application and technical issues.
• Learn new content and develop subject matter expertise to enhance training materials and supplement new user needs.
• Participate in workflow integration, Integrated testing, and system validation as part of each upgrade and any new projects.
• Collaborate with analysts on application content changes and new features and develop training strategies.
• Training and credentialing additional classroom trainers as needed as well as training staff and end users by teaching technical topics as needed.
• Managing projects by prioritizing them and adhering to their timelines from Requirements gathering to Implementation.
• Responsible for building workflow diagrams, creating training scope documents and building the training content needed for all new EPIC functionalities including upgrade and new projects.
• Maintains a clean, safe, and hygienic work environment in compliance with all Policies and Procedures including but not limited to work areas, workstations, examination rooms, hand washing, infection prevention and control etc. for this position.
• Demonstrates an understanding of and proficiency with the application of all compliance and reporting requirements respective to Joint Commission Certification (JCC) standards.

Minimum Education and Experience:

• Bachelor’s degree Public Health, Education, or a related field from an accredited college or university.
• Three (3) years’ experience working within an ambulatory care environment within a practice management and EHR systems.
• Three (3) years’ experience in a training or education setting

If applicable, equivalent combination of education and experience may be considered, and must be directly related to the functions and responsibilities of the job.

Required Licenses, Certifications, and Registrations:

• EPIC Principal Training role-based certifications
• Level I fingerprint clearance card: current valid and in good standing or have applied for it within seven working days after beginning employment.
• Employees in this position may be required to have reliable transportation that can meet any operational reassignments of the organization during the workday. If an employee is driving during work hours, the employee is required to possess a valid driver’s license and must be in compliance with Arizona vehicle insurance requirements.

El Rio EPIC Trainer positions require Epic certification based on the specific roles—including Ambulatory, Cadence, HIM, third party applications, and other El Rio Epic applications. For candidates who meet minimum qualifications but are not yet Epic certified, the candidate has 90 days from start date to obtain the required Epic certification. One probationary extension of 30 days may be granted with approval from IT Management and Human Resources. If the employee does not receive certification for the position within this timeframe, they are ineligible to remain in the position, and may seek other opportunities within the Organization for which they are qualified or may resign.

Preferred Education, Experience, Skills, Abilities:

• Strong understanding of healthcare operations and technology
• Understanding of clinical workflows and terminology
• Working experience with Visio and MS project
• Working experience with video and document creation and editing software
• Five (5) years’ experience working within an ambulatory care environment within a practice management and EHR systems.
• Five (5) years’ experience in a training or education setting
• Five (5) years’ electronic health record training experience
• Bilingual (English/Spanish) with the ability to speak, read and write in both languages.

Reasonable accommodations may be made to enable individuals with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for sincerely held religious beliefs, observances, and practices to perform the essential functions of the job.

El Rio Health does not discriminate based on race, color, religion, sex (including pregnancy, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors. It is our intention that all qualified applicants be given equal opportunity and that selection decisions are based on job-related factors.

El Rio Health requires all employees to have a Level One Fingerprint Clearance card. A.R.S. 36.425.03. If the prospective employee does not possess this prior to hire, fingerprint application must be completed within 7 days post hire. Level One (1) Non-IVP Fingerprint Clearance card must be received within 30 days after applying for the fingerprint card.

All employees are strongly recommended to obtain COVID 19 and maintain vaccination status (i.e., as recommended by CDC and/or other public health agencies) to include an Influenza vaccination. Personnel who decline to receive COVID 19 and/or flu vaccination per most recent CDC recommendations will be recommended to wear a facemask while in an El Rio Health facility, including both clinical and non-clinical areas from November 1 to April 30 (subject to change depending on viral activity). Subject to exemptions and accommodations when required by law.

All employees are required to undergo drug testing prior to employment and will be subject to post-accident, reasonable suspicion, return to duty and follow up drug and alcohol testing in compliance with Federal and State regulations for alcohol and controlled substance testing. Employees in positions holding responsibility for the safety and welfare of others will also be classified as safety sensitive.

El Rio Health is a non-profit 501(c)(3) Federally Qualified Health Center (FQHC) and abides by all applicable federal Drug-Free Workplace standards. El Rio Health is an equal opportunity employer.