Amazon

DESCRIPTION

Amazon strives to be Earth's most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want - low prices, vast selection, and convenience, Amazon continues to grow and evolve as a world-class e-commerce platform. Amazon's evolution from website to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company's DNA. Amazon’s vision is to offer the earth’s largest selection and lowest prices to our customers.

The Program Manager will be part of Marketplace operations in Brazil. The job requires someone who has a larger picture of customer, partner and seller experience in mind and a high willingness to take ownership. You will be responsible for ensuring a world class Seller experience in one of Amazon’s fastest growing business and highest impact initiatives. You will work with internal areas such as Operations, Finance, Sales and Seller Support, and a variety of internal and external partners to ensure the smooth growth of the business.

The right candidate will possess a strong bias for action to proactively pursue program objectives and analytical mindset for finding root cause and proposing solutions. You must be able to thrive and succeed in an entrepreneurial environment and not be hindered by ambiguity or competing priorities.

Key job responsibilities

• Deliver results through extensive cross functional integration with multiple Amazon internal teams
• Coordinate with internal teams to address program’s requirements and sellers/customers’ experience improvements
• Lead and control profitability initiatives for sustainable growth
• Partner with key stakeholders like Operations, Finance, Sales, Seller Support, and Legal to solve issues and ramp up program
• Strong commitment towards goals and outcomes to ensure Customer Experience metrics are maintained
• Be organized, apt and prompt in notifying the situation and updating the same

BASIC QUALIFICATIONS

• Experience using data and metrics to drive improvements
• Experience with Excel or Tableau (data manipulation, macros, charts and pivot tables)
• Experience developing and implementing new strategies and procedures
• Cross functional project delivery experience
• Experience managing a large-scale operation with managing front line supervisors

PREFERRED QUALIFICATIONS

• Knowledge of SQL and VBA
• Experience implementing change management successfully transitioning programs into large-scale operations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.