U.S. Department of Defense

Summary

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The primary purpose of this position is: To provide technical leadership for the Client Services Branch. The Branch is responsible for providing Information Technology (IT) client support services to the users of the Center's three major production and selected secondary networks to include troubleshooting individual user IT incidents/networks.

• Salary Ranges includes local market supplement***

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Duties

1. Serve as branch Principal Technical Advisor (PTA). This includes information technology research, planning, analysis, acquisition, design, development, quality assurance, configuration, installation, maintenance testing and operational integrity of NASIC's core networked systems used for the intelligence's production mission.
2. Collaborate with SC PTAs to include meeting with other PTAs to communicate current activities and future objectives in order to ensure integration and cohesion of efforts within the Division
3. Review work of Branch members and recommend alternative courses of action where appropriate. Serve as technical consultant to Branch members in conduct of their assignments.
4. Serve as overall system test manager for all IT projects and sustainment activities assigned to the Branch. Responsible for ensuring strict adherence to test policies, practices and procedures.

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Requirements

Conditions of Employment

• U.S. Citizenship Required
• All new DCIPS employees are required to complete a two-year DCIPS trial period.
• Position is designated special-sensitive and requires eligibility for access to Sensitive Compartmented Information other intelligence-related Special Sensitive information, or involvement in Top Secret Special Access Programs
• If authorized, PCS will be paid IAW JTR and AF Regulations. If receiving an authorized PCS, you may be subject to completing/signing a CONUS agreement. More information on PCS requirements, may be found at: https://afciviliancareers.com/regulatory/
• This posn is subject to provisions of the DoD Priority Placement Program
• Males must be registered for Selective Service, see www.sss.gov
• This position has been designated by the Air Force as a Testing Designated Position under the Air Force Civilian Drug Demand Reduction Program. Employee must pass initial and periodic short notice drug testing.
• Requires availability for short notice work on weekends, holidays, and evenings. Flexibility in adjusting workday schedules is mandatory. Requires availability for TDY, both CONUS and overseas as necessary in executing the position responsibilities.
• Shift work and emergency overtime may be required
• Employee must maintain current certifications
• Disclosure of Political Appointments
• Direct Deposit: All federal employees are required to have direct deposit
• Advance in hire may be authorized if there is demonstrable proof provided on your resume
• Employees and family members requiring medical/dental care in the overseas location are responsible for obtaining/paying for care. Access for these members to military medical/dental treatment facilities is on space-available/reimbursable basis only.
• A non-disclosure agreement must be signed
• Information Assurance Certification is a condition of employment. This position includes information assurance (IA) work as a paramount duty requirement
• Per DoD 8570.01-M, the incumbent of this position must achieve the appropriate IA certification within six months of assignment of these duties. A waiver of this six-month requirement may be granted per DoD 8570.01-M, C3.2.4.2 or C3.2.4.3
• Position designated special-sensitive and requires eligibility to Sensitive Compartmented Information, intelligence-related Special Sensitive information, or Top-Secret Special Access Programs to perform the duties of the position.
• The incumbent must be able to impart information and knowledge to others and to facilitate the activities of project teams. The incumbent must be able to write and make presentations effectively.
• The incumbent must have an extensive background in systems development, systems analysis/design, software engineering, information handling, project management and software process improvement.

Qualifications

In order to qualify, you must meet the experience requirements described in the Office of Personnel Management (OPM) Qualification Standards for Individual Occupational Requirements for Information Technology (IT) Management Series, 2210 (Alternative A)

This is a GG-14 position in the Defense Civilian Intelligence personnel System (DCIPS). The GG-14 duties for the "Professional" work category are at the "Full Performance" work level and are equivalent to those at the GS-14 level. The selectee's salary will be set within the grade equivalent to a GS/GG grade based on the selectee's qualifications in relation to the job.

BASIC REQUIREMENT OR INDIVIDUAL OCCUPATIONAL REQUIREMENT: individuals must have IT-related experience demonstrating each of the four competencies listed below:

1. Attention to Detail - Is thorough when performing work and conscientious about attending to detail.
2. Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services.
3. Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately.
4. Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations.

In addition to meeting the basic requirement above, to qualify for this position you must also meet the qualification requirements listed below:

EXPERIENCE REQUIRED: Your resume must reflect the quality level of experience which demonstrates the possession of the knowledge, skills, abilities, and competencies necessary for successful job performance required for this position. Examples of creditable experience include: Knowledge of the creation, development, implementation, and utilization of advanced techniques for signals processing to be responsive to both potential and documented community requirements; and knowledge of computer software support; and in-depth knowledge of the full suite of Windows and UNIX operating systems. Must be a technical authority on distributive computer configurations, software installation, network structures and systems usage to provide the required support to all computer system users and advice to other system analysts. Knowledge of the creation, development, implementation, and utilization of advanced techniques for signals processing to be responsive to both potential and documented community requirements; and knowledge of computer software support; and in-depth knowledge of the full suite of Windows and UNIX operating systems. Must be a technical authority on distributive computer configurations, software installation, network structures and systems usage to provide the required support to all computer system users and advice to other system analysts. Note: Creditable experience may include previous military experience, experience gained in the private sector, or experience gained in another government agency.

KNOWLEDGE, SKILLS AND ABILITIES (KSAs): Your qualifications will be evaluated on the basis of your level of knowledge, skills, abilities and/or competencies in the following areas:

1. Knowledge of NASIC IT system operation, maintenance, and security needed to maintain system functionality.

2. Knowledge of NASIC's information classification program, security policies, and standard procedures for information compromise.

3. Knowledge of and experience with the NASIC corporate hardware and software systems; NASIC customer support principals, methods, and procedures for documenting problem resolutions and providing guidance and training to customers; relationship between hardware and software compatibility; and NASIC automated Helpdesk software system and the Helpdesk environment.

4. Skill in identifying possible causes of degradation of system performance or availability and initiating actions needed to mitigate this degradation.

5. Skill in using the appropriate tools for repairing software, hardware, and peripheral equipment of a system. Ability to develop, update, and/or maintain standard operating procedures (SOPs).

To view specialized experience, click on the following link: https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/2200/information-technology-it-management-series-2210-alternative-a/

PART-TIME OR UNPAID EXPERIENCE: Credit will be given for appropriate unpaid and or part-time work. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week.

VOLUNTEER WORK EXPERIENCE: Refers to paid and unpaid experience, including volunteer work done through National Service Programs (i.e., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student and social). Volunteer work helps build critical competencies, knowledge and skills that can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Education

ADDITIONAL INFORMATION:

This position is a Defense Civilian Intelligence Personnel Systems (DCIPS) position implemented under Section 504, Title V of Public Law 99-569, Intelligence Authorization Act for Fiscal Year 1987, as codified in Sec 1601, Chap 83 of Title 10 United States Code which sets forth Air Force policies and procedures for DCIPS. This position is in the Excepted Service.

DoD Components with DCIPS positions apply Veterans' Preference to preference eligible candidates as defined by Section 2108 of Title 5 USC, in accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, DCIPS Employment and Placement. If you are a veteran claiming veterans' preference, as defined by section 2108 of Title 5 U.S.C., you must submit documents verifying your eligibility with your application package.

For additional information on DCIPS, click here

Additional information

Employed Annuitants (Reemployed Annuitants): Applicants in receipt of an annuity based on civilian employment in the Federal Service are subject to the DoD Policy on The Employment of Annuitants. Click here for more information.

Current Federal Civilian employees may apply for temporary and term positions and if selected, a break in service may be required prior to appointment to the position.

120-Day Register: This announcement may result in a 120-day register that may be used to fill like vacancies for 120 days after the closing date. Applicants may be referred for consideration as vacancies occur.

Direct Deposit: All federal employees are required to have direct deposit.

Disabled veteran leave is available to a Federal employee hired on/after 5 Nov 2016, who is a veteran with a service-connected disability rating of 30% or more. For more information, click here.

If you have questions regarding this announcement and have hearing or speech difficulties click here.

Selectees who physically reside permanently in the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during the entire recruitment process (application, selection, and acceptance of a formal job offer) and selected for employment in the foreign area are eligible to receive certain foreign area benefits such as: Living Quarters Allowance (LQA) or government quarters, Post Allowance, Home Leave, etc. (subject to approval)

Selectees who physically reside outside the U.S., the Commonwealth of Puerto Rico or Northern Mariana Islands, and the Possessions of the U.S., during any step of the recruitment process (application, selection, and acceptance of a formal job offer) will have foreign area benefits eligibility be determined on a case by case basis.

Tax Law Impact for PCS: On 22-Dec-2017, Public Law 115-97 - the "Tax Cuts and Jobs Act of 2017" suspended qualified moving expense deductions along with the exclusion for employer reimbursements and payments of moving expenses effective 01-Jan-2018 for tax years 2018 through 2025. When you perform a Civilian Permanent Change of Station (PCS) with the government, the Internal Revenue Service (IRS) considers the majority of your entitlements to be taxable. Visit GSA Bulletin FTR 20-04 here for additional information.

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• Benefits
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• A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.
• Review our benefits
• Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered.

How You Will Be Evaluated

You will be evaluated for this job based on how well you meet the qualifications above.

Your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine your eligibility, qualifications, and quality ranking for this position. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment.

BASIS OF RATING: Your application will be rated under the Cut Point procedures based on the extent to which the quality, depth, and complexity of your experience and education relate to the qualification requirements. Additional points are not added for Veteran's Preference; however, Veteran's Preference is considered where applicable.

Best Qualified Group: Candidates in this category possess exceptional skills and experience to exceed well above the minimum requirements.

Fully Qualified Group: Candidates in this category possess good skills and experience above the minimum requirements.

Basically Qualified Group: Candidates in this category meet the minimum education and/or experience requirements.

Your responses to the questionnaire may be compared to the documents you submit. The documents you submit must support your responses to the online questionnaire. If your application contradicts or does not support your questionnaire responses, you will receive a rating of "not qualified" or "insufficient information" and you will not receive further consideration for this job.

Applicants who disqualify themselves will not be evaluated further.

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How to Apply

The complete Application Package must be submitted by 11:59 PM (EST) on 07/09/2025

To preview the Application Questionnaire, please click the following link: https://apply.usastaffing.gov/ViewQuestionnaire/12752540

To begin the process, click the Apply Online button to create an account or log in to your existing USAJOBS account. Follow the prompts to complete the application questionnaire. Please ensure you click the Submit My Application button at the end of the process.

To apply for this position, you must provide a complete Application Package which includes:

1. Your Resume (your latest resume will be used to determine your qualifications). If you submit more than one copy of your resume, only the most recent (latest) version will be reviewed. The latest timestamp will be used to determine which version of your resume is "most recent."

• It is your responsibility to check the status and timestamp of all documents you submit as part of your application.
• If your resume includes a photograph or other inappropriate material or content, you will not be considered for this vacancy.
• For qualification determinations your resume must contain hours worked per week (if part-time) and dates of employment (i.e., hours per week and month/year to month/year or month/year to present). If your resume does not contain this information, your application may be marked as insufficient and you will not receive consideration for this position.

2. A complete Application Questionnaire

3. Additional Required Documents (see Required Documents section). Ensure all submitted documents contain your full name.

4. Return Rights: Per AFI 36-1101 - DCIPS employees have no statutory right of return to the previous position, unit, or geographic location.

PLEASE NOTE: It is the applicant's responsibility to verify that information entered and/or uploaded, (i.e., resume) is received, accurate, and submitted by the closing date. You may verify your documents have been processed with your application package successfully. You can access your USAJOBS account to do so by clicking here. Uploaded documents may take up to one hour to clear the virus scan.

Human Resources WILL NOT modify or change any answers submitted by an applicant.

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Agency contact information

Total Force Service Center

Phone

1-800-525-0102

Email

DO.NOT.EMAIL@CALL.ONLY

Address

IC - Air Force NASIC

550 C Street W

JBSA Randolph AFB, TX 78150

US

Next steps

Once your application package is received an acknowledgement email will be sent.

If you provided an email address, you will receive an email message acknowledging receipt of your application.Your application package will be used to determine your eligibility and qualifications for consideration. If you are determined to be ineligible or not qualified, your application will receive no further consideration.

To check the status of your application or return to a previous or incomplete application, log into your USAJOBS account, select My Applications, and click on the more information link under the application status for this position.

If you do not provide an email address, you are responsible for checking status updates and notifications in USAJOBS. Hard copy notifications will not be sent to you.

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