Tripleseat

Tripleseat is the leading cloud-based catering and event management platform trusted by over 18,000 venues, including restaurants, hotels, and unique event spaces. We are passionate about hospitality and driven by the mission to help venues book and manage events more efficiently, driving revenue growth through powerful, easy-to-use technology.

Role Description:

The Partnership Integrations Manager plays a critical role in onboarding new strategic partnerships while managing the product integrations with existing partnerships. This role is responsible for project managing new partnership integrations, leading the internal launch process for partnerships, and ensuring partnerships are implemented seamlessly and efficiently across the organization, from initial scoping through technical deployment, enablement, and ongoing optimization.

This individual will act as the connective tissue between partnerships, product/engineering, customer support, and onboarding, and our go-to-market functions. The ideal candidate brings excellent project management capabilities, product understanding, and relationship-building skills. Prior experience at Tripleseat—or deep familiarity with our platform, customer base, and workflows—is a significant advantage and will help accelerate success in the role.

Location:

• This position is open to remote candidates eligible to work in the United States.
• A hybrid work schedule will be offered if the ideal candidate is based near our Concord, MA office.

Travel Expectations:

• Onboarding will take place in person at our Concord, MA office.
• Remote candidates should expect quarterly travel to Concord and occasional travel for partner events, trade shows, or trainings (15–20%).

Core Responsibilities:

• Serve as the operational owner of new partnership integrations.
• Translate partnership goals into concrete integration deliverables and timelines.
• Collaborate cross-functionally with Product, Engineering, Customer Success, Implementation, and go-to-market teams to ensure smooth execution.
• Develop and maintain project plans, documentation, and SOPs for each partner implementation.
• Ensure that partner integrations align with internal system capabilities and support workflows.
• Facilitate knowledge transfer between Strategic Partnerships and Onboarding/Systems teams.
• Act as the internal advocate for partner success—proactively identifying opportunities to drive value and address gaps.
• Support cross-functional go-to-market efforts, including sales training, marketing handoffs, and joint customer communications.
• Monitor integration health post-launch and coordinate resolution of issues.
• Other related duties as assigned.

Knowledge, Skills, and Abilities Required:

• Detail-orientation and strong project management skills
• Tripleseat product and customer knowledge
• Proven ability to manage complex projects across multiple stakeholders and departments.
• High organizational agility and comfort working in a matrixed environment.
• Excellent communication skills—able to synthesize technical details and present them to non-technical audiences.
• Familiarity with SaaS platforms, APIs, and common integration patterns.
• Strong customer focus and relationship-building instincts.
• Values Alignment: Collaborative, results-oriented, and service-minded.
• Experience with project management tools such as Asana, Jira, or equivalent.

Preferred Experience:

• 2-4 years in partnerships, customer onboarding, technical project management, or solutions delivery roles.
• Prior experience at Tripleseat or with the Tripleseat platform is a major advantage.
• Background in the hospitality or event management industry is a plus.
• Experience liaising between sales/business development and technical teams.