DHL

SENIOR TERRITORY SERVICE REPRESENTATIVE

Qualification: Minimum 12th pass preferably Graduate.

Experience:

3-4 years of experience from Service Centre background.

Age:28 to 32 years

Knowledge:

Should know local geography.

Skills:

• Should possess a two-wheeler
• Should possess a valid DL (Driving License)
• High organizational commitment
• Good team worker
• Preferably knows basic Computers
• Good communication in Local/Hindi/English languages.

Delivery

1. Unloading the bags from vehicle

2. Scan the shipments

3. Primary Sorting and Secondary sorting

4. Outscan the shipments as per delivery route

5. Delivering the shipment as per package address only

6 Take an acknowledge form customers through device (BYOD)

7. Update correct status code for undelivered shipments at customer address

8. Delivery process will be briefed through a training

9. Handing over of cod amount on the same day to the supervisor

10. Undelivered shipments needs to be handed over to the supervisor

11. Proper dress code and carry field bags all the delivery points

Pickup

1. Pickup as per SOP

2. Timely pickup at customer place as per cut off timing

3.Check if serviceable location

4. Count number of shipments at the customer and take acknowledgement on the pickup sheet.

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