The Planet Group

Job Description

Location: Can be based in Boston, MA, Portsmouth, NH, Plano, TX, Seattle, WA or REMOTE

Duration: 6 Months

Pay Rate: Up to $50/hour (DOE)

The Planet Groups Fortune500 Insurance company is looking for a UX Researcher with 5+ years of UX or Market Research experience for a 6-month contract starting in July 2025

In this role, the UX Researcher will concentrate on integrating communications and product simplifications for our client's brands, utilizing both UX and Market Research methodologies.

UX Researcher Responsibilities:

• Plans and conducts consumer research activities (for example, usability testing, online surveys, and customer interviews) and translates findings into actionable customer insights that inform product development, marketing and optimization.
• Contributes to both the UX and Market Research processes, including objective setting, identification of customer needs, ideation, testing and continuously gathering customer feedback for all research initiatives.
• Plans and facilitates design thinking workshops and activities including problem statement creation, alignment on goals, persona development, and journey-mapping.
• Leads objective setting discussions and creates clear research roadmaps for all stakeholder teams.
• Contributes to the development of functional strategy and future direction.
• Recommends the right UX or Market Research method to employ for the hypothesis or business problem at hand in order to deliver relevant and actionable learnings (for example, usability testing, online surveys, interviews, contextual inquiry, focus groups).
• Contributes to expert reviews and heuristic evaluations to identify opportunities within the user interface to improve usability and/or accessibility according to industry standards and best practices.
• Communicates clear, concise, and objective research findings that focus on actionable insights.
• Works collaboratively, seeking constructive feedback and integrating feedback to improve research expertise.

UX Researcher Qualifications:

• Minimum of 5 years of related UX or Market Research experience or Master’s degree in Human Factors, Human-Computer Interaction, Information Design, Marketing/Market Research or related field with 3 years of UX or Market Research related experience.
• Expertise in a variety of qualitative research methods, including running usability studies, facilitating customer focus groups and interviews, and writing expert (heuristic) reviews.
• Skilled in quantitative research methods, including online surveys, complex data analysis, and writing detailed reports with actionable insights.
• Proficient in Microsoft Office applications (Word, Excel, PowerPoint).
• Familiarity with quantitative and qualitative research tools, such as Qualtrics and UserZoom.
• Familiarity with methodologies such as Design Thinking and Lean UX.
• Advanced written and oral communication skills. Ability to present projects and status reports to cross-functional leadership.
• Strong communication, organizational, analytical, critical thinking, and team building skills.
• Proven track record of collaborating effectively with cross-functional teams.
• Education:
• Bachelor’s degree in Human Factors, Human-Computer Interaction, Information Design, Marketing/Market Research or Master’s degree in Human Factors, Human-Computer Interaction, Information Design, Marketing/Market Research.

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The staffing industry has seen an increase in people falsely representing themselves as recruiters to gather personal information from job seekers. For your safety, do not provide sensitive data to anyone you have not spoken with thoroughly, never provide banking information during the application process and always double check the email address of the Recruiter to ensure it’s from an official Planet domain (@theplanetgroup.com or @launchcg.com) - and not a domain with an alternative extension like .net, .org or .jobs.

The Planet Group and our companies are equal opportunity employers. It is our practice not to discriminate against any employee or applicant based on any criteria, condition or basis protected by laws or regulations in the locations where we do business. All qualified applicants are encouraged to apply. We celebrate diversity and are committed to providing an environment of mutual respect. We believe that diversity, equity and inclusion enable us to better meet our mission and values while serving our clients across the globe. If you have a disability or handicap and would like us to accommodate you in any reasonable way, please inform your recruiter, or contact us, so that we can discuss the appropriate alternatives available.