TEKsystems

Bilingual Customer Service Representative

Location: San Antonio, TX, 78216

Schedule: Monday to Friday 8:30 am to 5:00 pm.

Compensation: $17/hr (paid weekly)

Start Date: July 7th

About the Role

We’re looking for a motivated and professional Customer Service Representative to join our team. In this role, you’ll be the first point of contact for customers with past-due accounts—helping them understand their balances, offering payment solutions, and ensuring a positive experience even in challenging conversations.

Key Responsibilities

• Handle 40–50 inbound and 90–120+ outbound calls daily using the Noble dialer system.
• Provide clear, empathetic support to customers regarding billing questions.
• Offer payment options, negotiate full payments, or set up payment arrangements.
• Make one-time contact to inform customers of their balance.
• Review accounts for discrepancies and initiate resolution requests.
• Accurately document all interactions in CUBS CRM.

Must-Have Qualifications

• 1+ year of customer service experience (minimum 1 year per role).
• Bilingual and fluent in Spanish.
• Strong communication skills—professional and well-spoken over the phone.
• Ability to handle upset customers with empathy and composure.
• Basic computer skills (e.g., restarting a computer, using browsers, Microsoft Office).
• Basic math skills and the ability to multitask across systems.
• Reliable, punctual, and detail-oriented.

Preferred Qualifications

• 1–2 years of recent collections experience.
• Familiarity with FDCPA, HIPAA, and state/local collection laws.
• Proficiency in Microsoft Office.
• Bilingual in Spanish or Portuguese.
• Eligible for licensing in all states.

Ideal Candidate Traits

• Competitive, goal-driven, and resourceful.
• Excellent listener and team player.
• Calm under pressure and skilled at de-escalating calls.
• Organized in processing payments and navigating systems like CUBS.

Ready to make a difference and grow your career in a fast-paced, supportive environment? Apply now and join a team that values professionalism, empathy, and results.

Pay and Benefits

The pay range for this position is $17.00 - $17.00/hr.

Eligibility requirements apply to some benefits and may depend on your job

classification and length of employment. Benefits are subject to change and may be

subject to specific elections, plan, or program terms. If eligible, the benefits

available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in San Antonio,TX 78216.

Application Deadline

This position is anticipated to close on Jul 4, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.