TEKsystems

Top Skills' Details

1. Past experience working with a 3rd party MSP - understand communication, process and

2. Experience within a hybrid cloud environment (mix of on prem and AWS) - understanding of SD WAN, LAN, Palo Alto (firewall), Aruba (wireless), Cisco (voice)

3. Major incident management - maintain SLAs and generate metrics to proactively maintain a healthy environment

Description

The Network Operations Manager will be responsible for the delivery of all network services across the distributed enterprise. The role will have full accountability for daily operations of the network infrastructure, processes, technologies (WAN, LAN, WLAN, NAC, FW, Voice) and service providers’ relationships while partnering with business unit and other functional stakeholders.

Design and engineering activities in collaboration with architecture, security teams as well as with the business stakeholders are part of the responsibilities as well. Directly reporting to the Director of IT Operations, this leader will interface with internal teams and managed services partners in order to maintain contractual service levels.

• Ability to assess and communicate Network concepts and practices, with both business and IT stakeholders.
• Experience with outsourced vendor and vendor contract management, including SLA review.
• Experience identifying operational issues and recommending and implementing strategies to resolve.
• Experience analyzing and reporting data in order to identify issues, trends, or exceptions to drive improvement of results and find solutions.
• Knowledge of Aruba routing/switching technologies (or equivalent), traffic engineering, and experience interpreting and taking action on alert management and performance management reports.
• Prior experience in design, implementation and operations of IT Network solutions working with managed services provider(s).
• Ability to travel 5%.

Additional Skills & Qualifications

• Managing operational activities and providing oversight and direction for the operation and support of IT Network systems.
• Managing issues proactively, including timely resolution and the identification of remediation opportunities. Identifying and resolving systemic issues to prevent them from repeating.
• Reviewing and approving any request prioritizations. Partnering with managed service providers ensuring delivery against agreed upon service levels and striving to continually improve overall service delivery of operational activities.
• Creating and maintaining internal documentation to bring consistency, repeatability and efficiency to the day-to-day operations.
• Establishing and maintaining standard operating procedures to maximize efficiency and measure key performance indicators, consistently working to improve those metrics.
• Develop and maintain vendor governance processes to maximize the value of delivered services and optimize operations.
• Assist in evaluation, design, testing and implementation of Network technology solutions and line of business applications.
• Play an advisory role in IT projects to ensure that proposed solutions are in-line with operational capabilities of Network services tower.
• Maintain lifecycle and currency of Network equipment and services.

Skills

Aws, Operations management, Leadership communication, Infrastructure, incident management, Cloud, sd-wan, lan, Operations analysis, Management skills

Top Skills Details

Aws ,Operations management, Leadership communication, Infrastructure, incident management

Pay and Benefits

The pay range for this position is $130000.00 - $140000.00/yr.

• Medical
• Prescription Drug
• Dental
• Vision
• Short and Long Term Disability
• Life and AD&D Insurance
• Wellness Program
• Infertility Coverage
• Virtual Care Programs
• 401(k) with 6% Match per pay period + 2% annual employer contribution
• Flexible Spending Account Options
• Paid Vacation and Paid Holidays
• Paid Maternity and Parental Leave
• Employee Assistance Program
• Learning & Development Courses
• Tuition Assistance & Reimbursement
• Mentorship Program
• Volunteerism Program
• Skilled Trades Program
• *Fitness Center

Workplace Type

This is a hybrid position in Lake Forest,IL.

Application Deadline

This position is anticipated to close on Jul 2, 2025.

h4>About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.