Resideo

As a Technical Support Engineer, you’ll work closely with our sales team to provide both technical and commercial support to installers, wholesalers, and distribution partners. You'll also assist internal teams with a variety of responsibilities, some of which go beyond the typical scope of a traditional support role.

Your day-to-day will include resolving customer technical queries across the Resideo product portfolio, delivering product training, supporting on-site commissioning, and assisting with inside sales and account support. You’ll also contribute to the development of technical documentation and broader sales support initiatives.

We seek a Technical Support Engineer with a solid background in product support, a proactive approach to commercial collaboration, and a hands-on, can-do attitude. You’ll be comfortable working across a variety of tasks — big and small — and open to regular travel to support customers on-site.

JOB DUTIES:

• Collaborate with the sales team to identify and propose the most effective technical solutions for customer projects
• Assist wholesalers and partners in selecting the appropriate products for new installations and developments
• Deliver regular technical and systems training sessions to wholesalers, partners, and end customers
• Serve as a liaison between Product Management and Sales, sharing field feedback, technical case studies, and system innovations
• Support commercial initiatives, providing inside sales key account management support to the sales team
• Maintain and update technical documentation, including the e-catalogue, application guides, and installation manuals
• Create and publish application guidelines for standard product combinations and system solutions
• Translate and/or proofread various technical and commercial documents such as manuals, video content, app interfaces, websites, marketing brochures, and promotional materials
• Provide technical assistance to installers and end-users, both remotely and on-site

YOU MUST HAVE:

• Proven experience in product technical support
• A proactive mindset with a willingness to contribute to sales initiatives
• Ability and willingness to travel to customer sites as needed
• Fluency in both Turkish and English
• Strong computer literacy, including advanced skills in MS Word, Excel, PowerPoint, and Outlook

WE VALUE:

• Experience with HVAC products
• Familiarity with Salesforce CRM
• Strong understanding of customer needs and the ability to provide cost-effective, practical technical solutions
• Prior experience delivering product training

WHAT'S IN IT FOR YOU:

• Hybrid working model
• Comprehensive health Insurance
• Life insurance coverage for added peace of mind
• Daily Meal Tickets

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Resideo is a leading global provider of critical comfort and security solutions primarily in residential environments and distributor of low-voltage electronic and security products. Building on a 130-year heritage, Resideo has a presence in more than 150 million homes, with 15 million systems installed in homes each year. We continue to serve more than 110,000 professionals through leading distributors, including our ADI Global Distribution business, which exports to more than 100 countries from more than 200 stocking locations around the world. Resideo is a $5.0 billion company with approximately 13,000 global employees. For more information about Resideo, please visit www.resideo.com.

At Resideo, we bring together diverse individuals to build the future of homes. Resideo is an equal opportunity employer. Qualified applicants will be considered without regard to age, race, creed, color, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, nationality, sex, religion, or veteran status. For more information on applicable U.S. equal employment regulations, refer to the "EEO is the Law" poster, "EEO is the Law" Supplement Poster and the Pay Transparency Nondiscrimination Provision. Resideo complies with applicable equal employment laws in all countries where we do business. For more information on how we process your information in the job application process, please refer to Recruitment Privacy Notice. If you require a reasonable accommodation to apply for a job, please use Contact Us form for assistance.