What you'll bring to the team
Are you ready to embark on a thrilling journey of excitement and conservation in the vibrant heart of the New Jersey Cluster? We are seeking a dynamic and passionate individual to join us as an Guest Experience Supervisor, the guardian of unforgettable experiences for our guests. If you have boundless energy, a love for marine life, and a natural talent for leading enthusiastic teams, then this is your chance to shine!
Qualifications & Experience
Key Objectives:
- Guest Obsession Dynamo: Ensure excellent Guest Care, embodying the high standards set by Merlin's Guest Obsession. You'll be the beacon of exceptional service, turning every visit into a splash-tastic adventure.
- Lead from the Attractions Floor: Set the example! Inspire your team to cultivate a culture of enthusiasm, creativity, and dedication on the attraction floor.
- Team Motivation & Development: Propel your team to new heights through coaching, incentives, and championing their potential to tackle any challenge.
- Champion the Sea Life Experience: The Guest experience Supervisor will be trained to work and Lead in both LEGOLAND Discovery Center and Sea Life Aquarium, however this role will also be a Sea Life Champion. You will dive deep into Sea Life Education, shaping captivating experiences for our guests and leading a team dedicated to marine conservation and education.
Qualifications and Experience:
- Daily Briefings: Captain the ship with daily team briefings, ensuring everyone is on board and ready for the adventure ahead.
- Department Lead: Assume the role of Duty Manager, overseeing guest service, presentation, technical operations, and safety standards.
- Innovation & Team Spirit: Encourage and support your team's innovative ideas, being the guiding light that sparks creativity and teamwork.
- Incentive Schemes: Collaborate with the Operations Manager to develop enticing incentive schemes, boosting motivation, KPI scores, and fostering a collaborative spirit.
- Customer Service Maestro: Take the lead on all Guest Obsession initiatives, ensuring every aspect of the business is viewed through the eyes of the guest.
- Continuous Improvement: Drive positive change by evaluating and recommending improvements in the visual appeal of all guest-facing areas and experience points throughout the attraction.
Benefits
- Health care options (medical, dental, and vision plans)
- Paid Time Off (PTO)
- Merlin Magic Pass for friends and family to enjoy the parks and attractions
- Recognition programs and rewards
- 401(k) program with company match
- Tuition reimbursement programs
- Numerous learning and advancement opportunities
Pay Range
USD $21.75/Hr.
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