Mastercard

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

QA Manager, Software Engineering

Our Purpose

Mastercard powers economies and empowers people in 200+ countries and territories worldwide. Together with our customers, we’re helping build a sustainable economy where everyone can prosper. We support a wide range of digital payments choices, making transactions secure, simple, smart and accessible. Our technology and innovation, partnerships and networks combine to deliver a unique set of products and services that help people, businesses and governments realize their greatest potential.

Title and Summary

Manager, Software Engineering

We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a culture of inclusion for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team – one that makes better decisions, drives innovation and delivers better business results.

We are the global technology company behind the world’s fastest payments processing network. We are a vehicle for commerce, a connection to financial systems for the previously excluded, a technology innovation lab, and the home of Priceless®. We ensure every employee has the opportunity to be a part of something bigger and to change lives. We believe as our company grows, so should you. We believe in connecting everyone to endless, priceless possibilities.

Our Team Within Mastercard

Services within Mastercard is responsible for acquiring, engaging, and retaining customers by managing fraud and risk, enhancing cybersecurity, and improving the digital payments experience. We provide value-added services and leverage expertise, data-driven insights, and execution.

Merchant Loyalty Program - SessionM offers a full suite of technology and services to deliver a customized end-to-end loyalty marketing solution that makes your customers happier and businesses more profitable. Our product team loves solving complex problems utilizing data and analytics, but we also obsess about customer experience.

Responsibilities:

• Lead, mentor, and manage a team of QA engineers, fostering a culture of collaboration, accountability, and excellence.
• Develop individual and team goals, conduct performance reviews, and provide regular feedback and coaching.
• Manage resource allocation and staffing for QA initiatives, ensuring timely delivery of high-quality products.
• Define, implement, and continually improve the overall QA strategy, methodologies, and processes to ensure effective test coverage across the organization’s software products.
• Establish testing goals, timelines, and milestones to meet product release schedules while maintaining a focus on quality and automation.
• Oversee the development and execution of both manual and automated test plans to validate the software.
• Drive the development and implementation of automated test frameworks and tools to improve testing efficiency, repeatability, and scalability.
• Work closely with product managers, developers, and other stakeholders to understand product requirements, functional specifications, and integration points.
• Collaborate with engineering teams to identify testing requirements, plan test execution, and address any technical challenges.
• Promote a culture of continuous learning and improvement within the QA team by staying current with industry trends, technologies, and best practices.
• Define and track key quality metrics to measure testing effectiveness, identify areas for improvement, and ensure high-quality standards are met.

Ideal Candidate Qualifications:

• Bachelor’s degree in Computer Science, Engineering, or a related field (or equivalent work experience).
• 5+ years of experience in quality assurance, including 2+ years in a leadership or management role.
• Proven experience with both manual and automated testing practices, tools, and frameworks (e.g., Selenium, JUnit, Cypress).
• Experience with continuous integration/continuous delivery (CI/CD) pipelines and test automation integration.
• Excellent leadership, interpersonal, and communication skills, with the ability to work effectively in a cross-functional team environment.
• Ability to analyze complex technical issues and develop effective testing solutions.
• Excellent Analytical and problem-solving skills.
• Knowledge of cloud platforms (AWS), version control systems (e.g., Git), and test management tools is preferred.
• Experience with Agile methodologies (Scrum, Kanban, etc.) and tools (JIRA, Confluence).
• Experience with Chaos testing is a plus

Corporate Security Responsibility

All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:

• Abide by Mastercard’s security policies and practices;
• Ensure the confidentiality and integrity of the information being accessed;
• Report any suspected information security violation or breach, and
• Complete all periodic mandatory security trainings in accordance with Mastercard’s guidelines.