Shangri-La

Shangri-La Group - Hong Kong Region

Renowned for its distinctive Asian hospitality, the luxury hotel group operates five Shangri-La properties in Hong Kong, where the company is also headquartered, including Kowloon Shangri-La, Island Shangri-La, Kerry Hotel Hong Kong, JEN Hong Kong by Shangri-La, and The Aberdeen Marina Club, offering guests an array of options across the different brands to suit every guest’s needs.

As an employer with industry leading levels of colleague engagement, our people are our priority. Our success is only made possible through the efforts and abilities of over 42,000 colleagues worldwide. In accordance with this belief, the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes, employee potentials will be identified and nurtured throughout their career with the Group.

We are looking for an Assistant Housekeeper based at Island Shangri-La, Hong Kong!

As an Assistant Housekeeper, we rely on you to:

• Assist the Executive Housekeeper in directing and maintaining the Housekeeping Department in accordance with the policies, standards and guidelines established by Hotel
• Analyse monthly reports and recommend opportunities for improvement
• Ensure all interactions with guests are handled professionally and with care adhering to Hotel's policies and procedures
• Maintain and enforce all quality and service standards and procedures for Housekeeping Services
• Direct preparation and oversee implementation of annual training plan in order to update the standard operating procedures and maintain the service quality
• Handle special requirements and needs of guests / VIP guests / repeat guests and club members
• Perform any other duties and special projects as required by the senior management

We are looking for someone who has:

• A minimum of 6 years housekeeping management experience in a sizeable luxury hotel or similar capacity
• Excellent leadership skills and mastery in delegating multiple tasks
• Demonstrate the highest level of hospitality and professionalism with guest-oriented and service-minded
• Proactive, well-organized, detail-minded with excellent communication and interpersonal skills and can work independently under pressure
• Excellent command of English, Cantonese and Mandarin

All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.