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Work Shift

Day (United States of America)

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• Functions under the direction of the Surgical Services Information Systems Coordinator, the Operating Room Manager and the Executive Director of Surgical Services.
• Responsible for performing a wide variety of clerical procedures that requires independent judgement, ingenuity and initiative in the utilization of computers and other office equipment.
• Knows the existing lines of communication and authority, handles communications properly and is dependable and cooperative.
• Understands appropriate scheduling process and works with physicians and their staff to schedule surgery cases accurately and resolve any issues that may occur.
• Handle heavy phone volume.
• Audit nursing documentation to assure accuracy with statistical reporting.
• Enter patient charges in surgical information system within one business day and audit in the enterprise patient billing system.
• Must be flexible with work hours to meet departmental needs.
• Assumes responsibility for professional growth and self-development

RESPONSIBILITIES

Scheduling

• Demonstrates knowledge and compliance with established scheduling guidelines.
• Accurately completes all data entry for scheduling of surgical cases in the desired units.
• Recognizes and adheres to the established guidelines when scheduling late rooms.
• Audits, prepares and prints verification schedules for surgeon offices and troubleshoots issues arising from communication with offices regarding the schedules.
• Provides customer service to our physicians and their staff to meet the scheduling needs of the physician and patient.
• Notifies appropriate staff when cases/procedures are posted requiring special supplies, equipment, and personnel.
• Communicates with outside departments when their personnel and/or equipment are needed, or scheduling changes are made.
• Able to access Medical Staff Listing to determine surgeon privileges are appropriate and up to date.
• Able to properly use computer command functions.
• Organize and maintain scheduling records, reports and audits.

Auditing

• Reviews patients computer record to assure accuracy in documentation and statistical reporting.
• Identifies documentation errors and communicates to appropriate personnel.
• Facilitates correction of errors and assures that corrections are made in a timely manner.
• Enters information from paper record into computer system as part of downtime procedures if necessary.
• Prints audit reports for review of statistical requirements.
• Prints reports to reconcile the number of patients scheduled versus charts completed.

Charges

• Enters and submits charges into the surgical services computer system in compliance with charging guidelines.
• Completes all charges within one business day.
• Communicates with staff, manager and vendors to assure charge item accuracy.
• Tracks supply item charges under correct miscellaneous codes and completes paperwork to establish correct markup percentages.
• Supports hospital auditor to investigate billing questions and to assure accuracy.
• Confirm and review charges transferred to enterprise patient billing system.

Miscellaneous

• Operates office equipment efficiently.
• Demonstrates computer skills and functions well with network applications.
• Interacts effectively with other team members and promotes a cohesive working environment.
• Demonstrates strong communication skills and customer service with offices, physicians, etc.
• Ensures and maintains confidentiality in relation to patient, family, and hospital.
• Demonstrates the ability to multitask and handle high phone volume and extreme stress.
• Manages resources efficiently and works with team members to reduce costs and improve quality.
• Assists in training of new employees.
• Completes all other job specific tasks as needed.
• Demonstrates individual initiative and creativity.
• Takes on assignments that provide opportunity to learn.
• Encourages, develops, and accepts new and innovative ways of doing things.
• Flexible with work hours to meet departmental needs.
• Demonstrates strong service recovery skills.
• Demonstrates behaviors that incorporate the WellStar standards of gold.
• Performs other duties as assigned
• Complies with all Wellstar Health System policies, standards of work, and code of conduct.

QUALIFICATIONS

Required Minimum Education:

• High school diploma equivalent.

Required Minimum Experience:

• Minimum 2 years Two years experience in medical scheduling Preferred

Required Minimum Skills:

• Strong customer service skills, good organizational skills, and communication skills.
• Able to operate office equipment efficiently.
• Ability to understand and demonstrate knowledge of data information systems.
• Ability to type at least 50 words per minute with a high degree of accuracy.
• Ability to multitask.
• The individual must be able to communicate and understand verbal and written English language and display a positive attitude.

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