About the Role
We are seeking a proactive and enthusiastic Associate Software Engineer to join our Customer Support team. This role involves learning and supporting a Java-based enterprise product by analyzing and resolving real-time client-reported issues. You will work closely with senior engineers and product teams to understand technical challenges and deliver timely solutions while gaining hands-on experience with modern backend technologies.
Key Responsibilities
- Analyze client-reported issues by reproducing the scenario and performing root cause analysis.
- Debug backend systems written in Java, Groovy, and Spring/Hibernate stack.
- Query and update relational databases (using SQL) to verify or correct data issues.
- Assist in writing and delivering patches or configuration fixes for client environments.
- Understand business rules implemented using Drools and provide support-level changes if needed.
- Collaborate with senior team members to resolve tickets tracked in JIRA and Salesforce.
- Follow standard operating procedures, update documentation, and maintain knowledge base articles.
- Test fixes locally or in lower environments before delivering to clients.
- Participate in daily stand-ups, retrospectives, and team meetings.
- Learn and apply version control (Bitbucket), basic branching, and code review practices.
Required Skills
- 2+ Yrs of good understanding of Core Java (OOPs, Collections, Exception Handling, etc.).
- Working knowledge of SQL: basic queries, joins, filtering, and data manipulation.
- Exposure to frameworks like Spring and Hibernate through academic or project work.
- Basic knowledge of version control systems like Git or Bitbucket.
- Familiarity with IDEs like Eclipse or IntelliJ.
- Strong analytical, problem-solving, and debugging abilities.
- Excellent written and verbal communication skills.
- Willingness to work in a support environment, including rotational shifts if required.
- Eagerness to learn new tools, technologies, and processes.
- Familiarity with Groovy or Drools is a bonus.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
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