Accor

Company Description

Novotel Visakhapatnam Varun Beach, A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On Varun Beach Visakhapatnam, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description

We are seeking an enthusiastic and customer-focused F&B Hostess to join our team in Visakhapatnam, India. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring a seamless dining experience.

• Greet and welcome guests warmly upon arrival
• Manage reservations and seating arrangements efficiently
• Provide menus and inform guests about daily specials or promotions
• Coordinate with kitchen and wait staff to ensure smooth service flow
• Handle guest inquiries and special requests professionally
• Maintain cleanliness and organization of the reception area
• Monitor dining room capacity and manage wait times effectively
• Assist in resolving any guest concerns or complaints
• Collaborate with other team members to maintain high service standards
• Keep up-to-date with menu changes, events, and promotions
• Ensure compliance with health and safety regulations
• Participate in staff meetings and training sessions as required

Qualifications

• Previous experience as an F&B Hostess or in a similar customer service role
• Excellent communication and interpersonal skills
• Strong guest engagement abilities and a friendly, approachable demeanor
• Proficiency in English; knowledge of local languages is a plus
• Diploma or Bachelor's degree in hospitality management, business administration, or a related field preferred
• Demonstrated problem-solving skills and ability to handle challenging situations
• Detail-oriented with excellent organizational abilities
• Flexibility to work various shifts, including weekends and holidays
• Basic computer skills for managing reservations and using point-of-sale systems
• Knowledge of restaurant operations and food service procedures
• Ability to work efficiently in a fast-paced environment
• Strong multitasking skills and capacity to prioritize tasks effectively
• Familiarity with local cuisine and culture is advantageous
• Professional appearance and adherence to grooming standards

Additional Information