Ernst & Young

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Job Summary:

L&D VTH is a core service line within the Global Delivery Services organization, providing multiple HR and learning related support

services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border

Travel, Global Mobility and Performance Management support to EY member firms.

L&D VTH supports Europe West (EW) acts as part of the extended Region Learning team. It is fully integrated with onshore colleagues,

participating in meetings, projects and planning activities as part of one team and is aligned with the Learning Global Process Model and

initiates learning processes via existing workflow (SNOW intake forms) for execution by CAT and DAT teams.

This role is responsible for the deployment of multiple courses within one or more curriculum for EY Netherlands working alongside the

Senior Deployment specialist and/or Learning Program Manager. Provides oversight of Learning administration activities and reports on

course feedback.

Applications Used: SuccessFactors (Learning Management System), Service-Now

Responsibilities:

• Ensure end-to-end coordination of learning deployment activities, including validating training request form, submitting items and

class requests, and ensuring that CE credits are awarded.

• Submit requests for online, virtual, and physical classroom sessions, as well as program requests in SuccessFactors for learner

consumption.

• Monitor participant nominations, manage cancellations, no-shows,
• Generate and analyze various reports from SuccessFactors, including user registration, credit details and Learning history.
• Build and maintain close working relationships with EY Netherlands learning Deployment Consultants
• Address learner queries related to credits, class requests, and compliance.
• Identify opportunities for process improvements in learning deployment and suggest enhancements to streamline operations.
• Understanding of EY and EY Talent
• Stakeholder management / business consulting
• Strong written and oral communication skills and ability to work effectively with multiple stakeholders across the organisation at

all levels

• Strong team worker, with enthusiastic, can-do approach, with ability to coordinate and work as ‘one team’
• Drive and deliver quality services and products to Talent
• Ability to learn new processes and skills quickly
• Strong IT skills – Microsoft Office 365 suite – Teams, Excel, PowerPoint, Word, Outlook, SharePoint, Power BI platform
• Proactive problem solver with solutions mindset
• Flexible and dependable; willing to adjust work schedule as necessary to meet peak demands and customer requirements

Job Requirements:

Education:

• Master’s / bachelor’s degree in business or HR related discipline.

Experience:

• Minimum of 1-3 years of experience
• Significant experience of working in HR in professional services or corporate environment
• Experience of working in Learning and development is desired
• Working in international and diverse environments

Note:

This job description is intended as a guide to reflect the principal functions of the job. However, it is not an all-inclusive listing of the required job

functions and functions may vary depending on the particular geographic location of the job and/or the manager. Further, the job description is

subject to change at the discretion of management.

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