Analyst, Specialist, Application Support Engineer, Technology and Operations - (WD74971)
Business Functions
Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels.
Job Purpose
- Provide Application support for banking applications.
- Aware of application used in T&M, Custody and PCM Clearing business functions.
- Technical support for UAT, Production and Project specific requirements.
- Should have knowledge of various regulatory applications used by business functions.
- Should be aware of regulatory applications.
Key Accountabilities
- Provide Application support for production issues.
- Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment.
- Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries.
- Publish regular project / issue updates to all stakeholders.
- Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.
- The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience.
- Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing support to business units.
- Maintaining production access and coordinating for change management process steps BCP, DR activities
- Participate in Audit activities.
Job Duties & responsibilities
- Provide Application support for production issues.
- Co-ordinate with application echo partners/vendors & bank’s internal units in issue resolution in the production and UAT environment.
- Participate in project. To be part of requirement gathering, solution designing, Project development and end to end deliveries.
- Publish regular project / issue updates to all stakeholders.
- Good understanding of SRE model, automation in manual tasks, Jira and raising service/incident tickets.
- The candidate should have good written verbal communication skills, vendor management experience, incident, problem and change management experience.
- Maintaining BAU jobs execution, reports generation on daily basis and based on the frequency of reports – Weekly, Fortnightly, Monthly Quarterly and Annual and providing
- support to business units.
- Maintaining production access and coordinating for change management process steps. BCP, DR activities
- Participate in Audit activities.
Requirements
- 3 years of experience in Application Support from Technology domain
- The role should have good knowledge, Linux, Windows, PL/SQL developer, Oracle
- 12/19 enterprise edition.
- The candidate should have knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems i.e. SAN etc. · Experience in JIRA · Good communication skills to interact with different business units as well as internal technology team
Education / Preferred Qualifications
- Minimum Qualification- Diploma or Graduate in any stream.
Core Competencies
- Thorough knowledge of Reports generated under Banking domain under different business units.
- Possess Strong problem solving, analytical skills with an ability to handle multiple tasks & prioritize accordingly.
- In depth knowledge of Banking Platforms architecture.
- Demonstrated ability to effectively communicate, trouble shoot, and problem solve with clients throughout the implementation process.
- Planning & execution
- 24x7 availability & work culture
- Proactive follow-ups till completion with quality within timeframes
Technical Competencies
- Experience in Linux, Windows, PL/SQL developer, Oracle 12/19 enterprise edition.
- Knowledge of scripting and infrastructure components like networking, virtual private cloud, VDI, SFTP and storage systems i.e. SAN etc
- Knowledge of JIRA and monitoring tools.
Primary Location
: India-Maharashtra-Mumbai
Job
: Technology
Schedule
: Regular
Employee Status
:
Full-time
:
Job Posting
: Jun 24, 2025, 2:30:00 AM
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