Shopee

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.

Job Description:

• Lead drivers operations nationwide: oversee daily driver performance metrics such as activeness, delivery successful rate, lead- time & quality. Closely tracking performance metrics to spot out operations & system issues to take action.
• Develop understanding of Shopeefood riders & Vietnam shipper market to implement, revamp & apply suitable operation policies on large scale rider partners of the company.
• Propose strategic initiatives to improve driver performance, ensuring stakeholder alignment and cross-functional efficiency.
• Work closely with the Regional team to report on Vietnam driver performance, learn & compare across regions to find best practices to apply.
• Conduct BAU & ad-hoc reports of driver performance by collecting details from gthe round combined with system knowledge to deliver meaningful & practical insights.
• Can stay up-to-date and have fast reactions toward macro & micro changes of Vietnam gig economy to provide actions & driving delivery business improving year over year.
• Be able to lead a large team size (30++ members) with various backgrounds & skill sets.

Requirements:

• Strong academic background: Bachelor's in Economics, Business & related fields..
• Minimum 7 years working experience with at least 3 years in leadership roles, preferred background in logistics, food delivery, ride-hailing, or high-growth tech companies.
• Outstanding in communication and being able to handle human-related problems with sophisticated approaches.
• Detail-oriented, strategic mindset & eager to learn in a fast-paced & dynamic industry.
• Comfortable working with data, executing reports, or using MySQL is a plus.
• Strong English in both verbal & written.
• Eager to create impacts.