Job ID 2505746
Location CHANTILLY, VA, US
Date Posted 2025-05-15
Category Information Technology
Subcategory Technical Svcs
Schedule Full-time
Shift Day Job
Travel Yes, 10 % of the Time
Minimum Clearance Required TS/SCI With Poly
Clearance Level Must Be Able to Obtain None
Potential for Remote Work No
Description
SAIC has an opening for a Technical Services Analyst. This position provides technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, repairing and debugging complex electro/mechanical equipment, computer systems, complex software, or networked and/or wireless systems. This is an on-site position in Chantilly, VA.
Responsibilities
- Responds to situations where first-line support was unable to isolate or fix problems in malfunctioning equipment or software.
- Reports design, reliability and maintenance problems or bugs to design engineering/software engineering.
- May be involved in customer installation and training.
- Provides support to customer/users where the product is more technical or sophisticated in nature.
- Will be involved in customer installation and training.
- Will be involved with computer moves, image and deployment of computer systems, and incoming/removal documentation.
- Maintaining asset records.
Qualifications
Required Education
- Bachelor's Degree and 2+ years of IT support experience. An additional 4+ years of experience may be considered in lieu of a degree.
- Ability to learn customer support processes and techniques.
- Ability to work well with all teammates and multi-task in a fast-paced environment.
- Outstanding analytical and problem-solving skills, and excellent customer service.
- Excellent Interpersonal, written, and oral communication skills.
Required Clearance & Certification
- Must be a US Citizen with an active TS/SCI w/Poly.
- DoD 8570 IAT Level II certification.
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