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About Us

Homecare Homebase, a subsidiary of Hearst Corporation is a market leader in healthcare software development providing mobile cloud-based solutions for clinical, operational, and financial improvement of homecare and hospice agencies throughout the United States. Our software enables real time solutions for wireless information exchange and communication between office staff, field staff, and physicians.

Our success is fueled by our talented technology teams that are driven by their passion to make a difference in patient care. Our employees work in a culture that is guided by values of caring, action, respect, excellence, and smile (a positive attitude). If you want to work in a role where your skills have a direct influence on patient care, Homecare Homebase is the next step in your career. We are hiring technologists that want to make a difference.

ServiceNow Developer

We are looking for a ServiceNow Developer who has strong technical abilities, a sound understanding of ITIL processes, experience working on a Scrum team, hands-on ITOM Discovery experience, and excellent ServiceNow development skills. This position will focus on deploying and maintaining the CMDB and CSDM service models and all supporting processes. Knowledge of infrastructure and application architecture are beneficial but not required. Additionally, the developer will aid the Platform Support team in other development efforts as needed.

JOB DESCRIPTION / RESPONSIBILITIES:

• Align ServiceNow platform capabilities to business strategy and ServiceNow roadmap
• Develop, test, and implement new capabilities on the ServiceNow platform
• Assist with ServiceNow upgrades, action skipped changes, and create/run tests
• Stay current on ServiceNow products and applicable integrated technologies

EXPERTISE AND EXPERIENCE:

• 3+ years as a ServiceNow Developer with experience developing in the following areas:
• ITSM: Incident, Problem, Change, Service Catalog
• ITOM: Event Management, CMDB, Discovery, Service Mapping
• Service Portals
• Flow Designer, Workflow, Virtual Agent Topics, Integration Hub
• Scoped Applications
• Test Management and ATF
• Application integrations using APIs, web services, scripts, transform maps, etc.
• 2+ years as member of an Agile, Scrum, or Kanban team
• 1+ years as an ITOM Administrator
• Broad general knowledge of IT infrastructure topology including typical application, server, and networking configurations
• Knowledge of the ITIL framework especially as it pertains to the CMDB model and governance
• Comprehension of the ServiceNow CSDM model
• Strong communication skills that include the ability to write clearly and concisely
• Knowledge of database fundamentals

ADDITIONAL PREFERRED EXPERIENCE (not required):

• CSM: Case Management, Agent Workspace, Communities
• Performance Analytics, Dashboards

EDUCATION / CERTIFICATION / TRAINING

• Bachelor's degree in a technical field (or equivalent experience)
• ServiceNow System Administration
• Any of the following certifications are a plus:
• ServiceNow Certified Application Developer
• ITIL Foundations
• ServiceNow Discovery Fundamentals
• ServiceNow Certified Implementation Specialist – Discovery
• ServiceNow Advanced System Administration
• Scripting in ServiceNow
• ITIL SACM
• CCNA or equivalent
• MCSA, RHCSA (Microsoft, RedHat)

HCHB requires all applicants to be US citizens or have a green card allowing them to work in the US without being subject to export control restrictions.