Express Services

Customer Service Representative

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Top Job

Located in Northborough, MA

Salary: $24-$28/hr

We are currently seeking a Customer Service Representative for a home remodeling company located in Northborough, MA. This role serves as the first point of contact for customers with post-installation service issues, gathering information, providing professional support, and routing cases to Service Advisors for resolution.

Responsibilities:

• Answer incoming calls from customers regarding post-installation service needs
• Document service issues accurately and thoroughly in CRM systems
• Provide empathetic and professional communication to ensure a positive experience
• Triage service concerns and hand off to Service Advisors for appointment scheduling
• Navigate computer systems while actively engaging in customer calls
• Resolve basic questions and concerns or escalate appropriately

Requirements:

• At least 2+ years of customer service experience
• Proficiency with basic computer programs (CRM systems, Microsoft Office, phone software)
• Strong verbal and written communication skills
• Comfortable working in a fast-paced, high-call-volume environment
• Ability to multitask between phone calls and data entry

Schedule: The schedule is Monday-Friday 8AM-4:30PM. After training, there is the option of a HYBRID REMOTE schedule, with 3 days in the office and 2 days working from home.

Compensation: The pay for this position is $24-$28/hr depending on experience

If you are interested, please send resume to jobs.actonma@expresspros.com or call (978)-615-4221

Express Office: Acton

1740 Massachusetts Avenue

Suite C2

Boxborough, MA 01719

Email us

Apply Now

Customer Service Representative

Share

Top Job

Located in Northborough, MA

Salary: $24-$28/hr

We are currently seeking a Customer Service Representative for a home remodeling company located in Northborough, MA. This role serves as the first point of contact for customers with post-installation service issues, gathering information, providing professional support, and routing cases to Service Advisors for resolution.

Responsibilities:

• Answer incoming calls from customers regarding post-installation service needs
• Document service issues accurately and thoroughly in CRM systems
• Provide empathetic and professional communication to ensure a positive experience
• Triage service concerns and hand off to Service Advisors for appointment scheduling
• Navigate computer systems while actively engaging in customer calls
• Resolve basic questions and concerns or escalate appropriately

Requirements:

• At least 2+ years of customer service experience
• Proficiency with basic computer programs (CRM systems, Microsoft Office, phone software)
• Strong verbal and written communication skills
• Comfortable working in a fast-paced, high-call-volume environment
• Ability to multitask between phone calls and data entry

Schedule: The schedule is Monday-Friday 8AM-4:30PM. After training, there is the option of a HYBRID REMOTE schedule, with 3 days in the office and 2 days working from home.

Compensation: The pay for this position is $24-$28/hr depending on experience

If you are interested, please send resume to jobs.actonma@expresspros.com or call (978)-615-4221

Express Office: Acton

1740 Massachusetts Avenue

Suite C2

Boxborough, MA 01719

Email us

Apply Now

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