Provide day-to-day production support for Oracle EBS R12 modules: iProc, PO, AP, CM, FA, and GL
Investigate and resolve user-reported issues related to system functionality, performance, and data integrity.
Collaborate with functional users to gather requirements and deliver technical solutions including reports, customizations, interfaces, and workflows (RICEW).
Support month-end/year-end activities and ensure timely resolution of financial close-related issues.
Create and maintain functional and technical documentation for changes and enhancements.
Troubleshoot and debug PL/SQL packages, forms, and workflows.
Perform root cause analysis and recommend preventive measures for recurring issues.
Coordinate with DBA, infrastructure teams, and Oracle Support (SRs) to resolve critical issues.
Work on Oracle patches, upgrades, and testing cycles (e.g., UAT, regression testing).
Participate in system enhancements and minor projects from requirements gathering to deployment.
Required Skills and Qualifications:
5+ years of experience with Oracle EBS R12, especially in iProcurement, Purchasing, AP, CM, FA, and GL modules.
Strong understanding of P2P and financial business processes.
Hands-on experience with Oracle Forms, Reports, PL/SQL, XML Publisher, and Oracle Workflow.
Experience in interfaces, conversions, extensions, and custom reports (RICEW).
Ability to work directly with users to gather requirements and provide support.
Familiarity with Oracle AIM or OUM methodology is a plus.
Experience with Oracle Support (SR) process and patch management.
Excellent problem-solving and communication skills.