RealTruck

Job Details

Description

POSITION SUMMARY

The Manager of Quality will develop, implement, maintain, and lead the Quality Management System for multiple manufacturing plants and/or distribution facilities. The Manager will function as a part of the plant senior leadership team who sets short and long-term strategies as it relates to the Quality Management System and work as Customer Representative on site. The manager will be responsible for continuous improvement initiatives for all aspects of the functional area. This position will manage a staff of quality supervisors and inspectors at the various facilities.

CORE FUNCTIONS

• Develop and maintain strong relationships with operations management, engineering, sales, and dealer-based customers to understand business, quality, and customer needs.
• Manage the staff of Quality Supervisors and Inspectors. Provide performance feedback, guide, mentor, and manage workload activities.
• Responsible for all aspects of maintaining ISO and/or IATF certification for all manufacturing facilities and implementing any additional quality related business certifications.
• Identify recurring quality defects and conduct root-cause analysis and implementation of corrective action for process and quality system related concerns.
• Establish and drive quality objectives for the business and strategic initiatives related to the quality system.
• Lead continuous improvement activities to enhance the quality system. Establish and maintain and audit program for the site.
• Resolve all customer quality complaints, assigns corrective actions and provides feedback to customers on a resolution.
• Ensure timely resolution of supplier failure, corrective actions and preventative actions.
• Manage, facilitate, and/or implement automotive Quality Core Tools including APQP, Control Plans, PPAP, FMEA, SPC, and MSA as needed.
• Manage key metrics and report to the leadership team.
• Participate and collaborate on New Product Development Gate activities as required.

QUALIFICATIONS & REQUIREMENTS

Education and Experience

• Bachelor’s degree in Engineering or a related field is preferred. In lieu of degree 5+ years of quality in a manufacturing field required.
• 5+ years of quality systems experience required, including 1-3+ years of leadership experience required, preferably in a manufacturing and assembly environment.
• Previous ISO 9001:2015 / IATF 16949 experience is preferred

Required Licenses

• CQU (Certified Quality Engineer) or other ASQ certification preferred.

Skills, Abilities, and Knowledge

• Ability to communicate with and interact with production team members and management
• Problem solving and continuous improvement mindset
• Ability to present and provide data to top management
• Experience managing technical teams, developing personnel and managing cross-functional team activities
• Ability to identify issues and inefficiencies and to implement and drive changes.
• Proficient in quality database systems and Microsoft Office suite.

Availability

• Flexibility to support a 3-shift operation, which may include occasional Saturdays.

Travel

• Travel required to 3 plants (15 mile radius).
• Other travel within the US is minimal

COMPETENCIES

• Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions.
• Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Looks for ways to improve and promote quality; Demonstrates accuracy and thoroughness.
• Balances team and individual responsibilities; Exhibits objectivity and openness to others views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone’s efforts to succeed.

SUPERVISOR RESPONSIBILITIES

• This position plans, staffs, evaluates, and directs the work of employees of a work unit. This position will have direct reports.

PHYSICAL REQUIREMENTS

• This position may be required to exert up to 20 pounds of force occasionally and/or a negligible amount of force constantly to move objects. The use of arm and/or leg controls require exertion of force greater than that for sedentary work.

Physical Activities

• This position is subject to the following activities: stooping, kneeling, crouching, reaching, standing, walking, lifting, grasping, feeling, talking, hearing and repetitive motions of the wrists, hands, and/or fingers.

Visual Acuity

• This position is required to have close visual acuity to perform activities such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; expansive reading; visual inspection involving small defects, small parts and/or operation of machines (including inspection); using measurement devices; and/or assembly of fabrication of parts at distances close to the eyes.

Working Conditions

• This position may be subject to a variety of physical conditions, such as exposure to atmospheric conditions that affect the respiratory system of the skin.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.