TeamHealth

JOB OVERVIEW

The Practice Coordinator (PC) Supervisor plans, organizes, directs, monitors, and supervises the daily workflow of the THHM site coordinators, located both on-site and off-site. The SC supervisor ensures that batches of charts are received by the BasePointe billing office according to established timelines. During staffing shortages and when a backlog is created, the SC Supervisor will need to facilitate production for their direct reports to ensure monthly close targets are met. The PC Supervisor ensures that missing and incomplete records at each hospital are retrieved according to established standards. The PC Supervisor develops and maintains positive working relationships with hospital administration, medical records directors, nurse managers, IT, and facility medical directors with the goal of ensuring an effective workflow.

Additionally, feedback on incomplete or missing record trends will be provided to the PC Manager/VP Chart Capture, Facility Medical Directors, VP of Operations, Regional Medical Director, and Documentation Specialists, consistently following the chain of command as needed to escalate issues. The Practice Coordinator Supervisor will be responsible for new contract start-up meetings, complete Practice Coordinator training including the complete daily batching processes, IMBills training and monitoring, core measure tracking, incentive tracking, performance tracking, MRTS, and monitoring of the DMS (Denials Management System) and GMS (Goals Management System) and site audits as required by TeamHealth. In addition to the IMBIlls provider training for any new contracts, any providers new to TeamHealth will retrain as needed.

ESSENTIAL FUNCTIONS

• Recruit, interview, and hire candidates to fill Practice Coordinator vacancies at off-site locations. Ensures that workflow processes at each hospital conform to daily batching requirements as outlined in the Practice Coordinator manual. Approves staff requests for PTO and supports workflow when appropriate in accordance with staffing needs.
• Maintains discipline for Practice Coordinator staff in accordance with established policies and initiates disciplinary action when necessary. Provides training to new and existing staff with regard to the batching, record retrieval functions, and IMBills.
• Provides IMBills training to new or existing clinicians as needed. Prepares weekly/monthly departmental progress reports, including workflow, trends received by the hospital, number of days from dates of service that batches are received, number of missing records for those dates of service, and number of missing records retrieved for the week by the hospital.
• Ensures the accuracy of work performed by Practice Coordinators and of the reports prepared and distributed to management. Conducts quarterly batch review audits for each facility and, as needed, for measuring Practice Coordinator accuracy. Performs quarterly unbillable reviews for each facility and obtains and provides errors to billing promptly. Collects, maintains, and distributes monthly facility dashboard reports, facility core measure data, and facility HCAHPS data.

OTHER RESPONSIBILITIES:

• Facilitates timely communication with the Site Coordinator, Manager/VP of Chart Capture concerning issues and/or problems identified by batches during the course of their work. Plans Practice Coordinator department staffing needs in compliance with the annual department budget amounts.
• Completes the needed chart flow process when short-staffed to ensure monthly closes. Assumes other tasks, duties, and responsibilities as assigned by the Manager.

Job Requirements:

JOB QUALIFICATIONS

The job qualifications for this position are:

Education:

• Bachelor's or associate's degree preferred or 3+ years of experience in a position overseeing personnel in a related business setting.
• Or a combination of formal training and years of experience

Experience:

• 5 years total work experience, including 2 years supervisory experience in the medical billing arena.

Skills/Abilities:

• Ability to develop and maintain positive working relationships with hospital staff, TH employees, and Management.
• Ability to deal with a variety of tasks simultaneously and to establish priorities.
• Knowledge of medical billing processes.
• Ability to work independently under the supervision of a large full-time and part-time staff located in various hospitals.
• Excellent computer skills required (i.e., Excel spreadsheets, word processing, etc.)
• Ability to travel overnight to various THHM facilities.

Cooperative, positive, courteous and professional behavior and conduct is an essential function of every position.

All employees must be able to work with others beyond giving and receiving instructions.

This includes getting along with co-workers, peers, and management without exhibiting behavior extremes.

Job functions may require personal leadership skills such as conflict resolution, negotiating, instructing, persuading, speaking with others as well as responding appropriately to job performance feedback from the supervisor.

Additionally, the information contained in this job description has been designated to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position.

PHYSICAL AND ENVIRONMENTAL DEMANDS

The physical and environmental demands for this position are:

• Primarily performed within a modern hospital setting;
• Moderate to heavy stress levels;
• Occasional lifting, bending, standing, stooping, and reaching;
• Moderate to prolonged sitting; and
• Moderate to prolonged work at a PC/computer.
• Occasional work in the evenings and on weekends.

This position may require manual dexterity and/or frequent use of the computer, telephone, 10-key, calculator, office machines (copier, scanner, and fax), and/or the ability to perform repetitive motions and/or meet production standards to comply with the essential functions.

Also, it may require physical and/or mental stamina to work overtime, additional hours beyond a regular schedule, and/or more than five days per week.

The above information in this description has been designated to indicate the general nature and level of work performed by employees within this classification.

It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications that may be required of employees assigned to this job.