Description
Job Role: Go-to-Market Operations Manager
Location: Singapore – Hybrid, 3 days per week in Office
Who we are
Imagine what even the world’s most exceptional organizations could achieve if all their employees were coached to be their absolute best.
At EZRA, we’re on a mission to do just that. We believe that through professional coaching, people get to know themselves and their goals, weaknesses and hang-ups. And once they know all that, they can build on the good stuff and work on the rest.
This mindset applies not only to our clients but is manifested in our own EZRA family. We believe a happy team is a productive team. We want our people to care about and be proud of what they do.
The Role
We’re looking for a highly organized and resourceful Go-to-Market (GTM) Manager to join our Revenue Operations team, with a dedicated focus on the APAC region. In this critical role, you'll serve as the local representative of our global Revenue Operations team, providing essential support to our APAC Sales, Marketing, and Customer Success teams. You'll need to demonstrate strong initiative, flexibility, organizational skills, attention to detail, and the ability to thrive under pressure and tight deadlines.
What You'll Do
- Manage weekly, monthly, and quarterly business review processes in close partnership with APAC Sales leadership.
- Provide ad hoc reporting and insightful data analysis to support regional GTM leadership (Sales, Marketing, Customer Success).
- Act as the primary regional contact for finance-related inquiries, troubleshooting tech stack issues, and providing general data and process support to the APAC GTM team.
- Serve as the primary liaison between APAC and the Global Revenue Operations team, disseminating critical communications, processes, and resources while gathering regional insights and feedback.
- Collaborate closely with our Insights team to support the ongoing forecasting cycle and regional business reviews.
- Develop and maintain documentation and processes to effectively onboard new hires to our tech stack, ensuring consistent adherence to standard operating procedures.
- Oversee the lead routing process, ensuring leads are accurately and efficiently distributed within the team.
- Own global sales data cleanup and migration initiatives, ensuring data accuracy and compliance in our CRM.
About you
- 3 – 5 years working in progressive Revenue Operations, Sales Operations, GTM Operations or a similar type of role.
- 2 years of experience working within a CRM
- 2 years of experience performing complex analysis using Excel.
- Excellent written and verbal communication skills
- Outstanding attention to detail.
- Proficiency in influencing senior stakeholders within a matrixed organizational structure.
- Demonstrated experience in effectively communicating and reporting operational data to cross-functional internal stakeholders.
- Experience in sales or customer success is a plus
What we offer
- Your own world class coach
- Friends and family coaching
- 2 weeks work from anywhere
- Charity days
- Learning and Development Budget
- Weekly wellbeing hour
- Regional benefits package
#LI-Hybrid
We are an equal opportunity employer dedicated to having a successful, diverse team where everyone has a voice and feels able to be themselves. We believe that through valuing our uniqueness and respecting our differences, we can achieve more, and that diversity adds to our culture. Attracting and developing a diverse workforce that reflects the communities in which we serve is essential to us.
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