Rocket Software

It's fun to work in a company where people truly BELIEVE in what they're doing!

Job Description Summary:

As a Systems Engineer at Rocket Software, you are part of a global, fast-paced IT organization with a primary mission to provide world-class service to software development labs and internal departments ensuring our employees can perform at the highest level. We are seeking a detail-oriented Windows Systems Engineer to support our server operation lifecycle.

You will have a strong background in supporting and maintaining Windows server environments. You will identify, analyze, and resolve system issues and report on deficiencies in configuration, process, and documentation as well as develop and recommend corrective actions

Essential Duties and Responsibilities:

• Administer, monitor, and troubleshooting Windows based systems (e.g., Win 2025, Win 2022, Win 2019).
• Manage, maintain, and administer AD infrastructure (users, groups, OUs, GPOs) and relates services like DNS, DHCP
• Manage VMware vSphere infrastructure, including ESXi hosts, vCenter Server, virtual machines, and resource optimization.
• Perform regular system maintenance, updates, and patch management.
• Handle server provisioning, configuration management, and automation (e.g., using Ansible, Puppet, or similar tools).
• Maintain system security, user access controls, and data protection strategies.
• Support backup and disaster recovery solutions and ensure data integrity.
• Monitor system performance and provide capacity planning recommendations.
• Troubleshoot complex technical issues and coordinate with cross-functional teams when necessary.
• Create and maintain up-to-date documentation for infrastructure systems and procedures.
• Participate in on-call support rotations and handle incident escalation.
• Interact with Rocket development teams to define system and business requirements to support Rocket Software go-to-market efforts.
• Collaborate with cross-functional teams to understand application requirements, develop, implement, and maintain scalable and secure solutions that meet the business needs.
• Implement and maintain security measures to protect systems and data and ensure compliance with industry standards and regulations.
• Perform day-to-day system administration and tasks for assigned systems.
• Recommend strategies and standards for all infrastructures.
• Provide timely problem resolution, incident management, and root cause analysis.
• Perform duties following all company standards regarding engagement, change management, and escalations.
• Participate in special projects and perform other duties as required.

Required Qualifications:

• 5+ years of systems administration and operations experience supporting various Windows server operating systems.
• Minimum 2 years of experience in managing Windows Active directory, DNS, DHCP systems.
• Bachelor’s degree in computer science or equivalent.
• Good written and verbal communication skills; desire and ability to document configurations in support of a larger team.
• Good interpersonal skills with a strong focus on listening and questioning to derive the best solutions.
• Ability and motivation to learn new technologies quickly and with minimal support and guidance.
• Ability to collaborate with business partners across the organization and within IT
• Strong analytical and problem-solving abilities
• Ability to present ideas and concepts in a team environment that values data-driven decisions.
• Understanding other IT system technologies such as Linux, Cloud.
• Understanding of ITIL processes.
• Any Information security related certification would be an added advantage.

Education:

• BSc/BE in Computer Science, Engineering, or related experience

Travel Requirements:

Minimal, <5%

Information Security:

Information security is everyone’s responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.

Diversity, Inclusion & Equity:

At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.

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Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: 781-577-4321 or send an email to people@rocketsoftware.com. We will make a determination on your request for reasonable accommodation on a case-by-case basis.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!