Telus International

About the role

We are seeking a highly skilled and experienced Technical Lead to join our dynamic team. The ideal candidate will have a strong background in software development, with at least 5 years of experience as a developer and a minimum of 3 years of experience working with NetCracker and JavaScript.

You will be at the core of the team managing TELUS Portals. Your focus would be on developing new features, maintenance of existing portal applications, delivering best user experience and high quality.

Job Responsibilities:

• Lead and mentor your team of developers.
• Implementation of new requirements as well as production support for existing

Portals.

• Ensure the best possible performance, quality, and responsiveness of the

applications.

• Responsible for the detail design, documentation, development, unit testing and
• Maintenance of applications.
• Support requirements gathering, solution designing, planning phases.
• Be an active team member, support other developers/QA/BA.

Leadership and Team Management:

• Lead and mentor a team of developers, providing technical guidance and
• support.
• Foster a collaborative and high-performance team environment.
• Conduct regular code reviews and ensure adherence to best practices and
• coding standards.

Project Management:

• Collaborate with project managers, business analysts, and stakeholders to define project requirements and deliverables.
• Develop project plans, timelines, and resource allocation.
• Monitor project progress and ensure timely delivery of high-quality software
• solutions.

Technical Skills:

• Experience working and leading remote teams
• Minimum 5 years of experience as a Software Developer.
• Minimum of 3 years of experience working with NetCracker solutions.
• Minimum of 3 years of experience working with JavaScript
• Experience working with ReactJS and NodeJS
• Redux and RxJS
• Web services knowledge Rest and Soap
• Experience working with Relational Databases & SQL (preferable Oracle)
• Experience using Docker or Kubernetes.
• Experience in Agile Methodologies (SCRUM / Kanban)

Soft Skills:

• Proven experience in leading and managing development teams.
• Excellent leadership and team management abilities.
• Strong problem-solving and analytical skills.
• Effective communication and interpersonal skills.
• Ability to work collaboratively with cross-functional teams.

What’s in it for you?

• Educational support: Udemy for Business
• "Work-life balance" culture and flexible schedule
• Employee Stock Purchase Plan (ESPP)
• Support global projects in a multicultural environment

Additional Job Description

We are seeking a highly skilled and experienced Technical Lead to join our dynamic team. The ideal candidate will have a strong background in software development, with at least 5 years of experience as a developer and a minimum of 3 years of experience working with NetCracker and JavaScript.

EEO Statement

At TELUS Digital, we enable customer experience innovation through spirited teamwork, agile thinking, and a caring culture that puts customers first. TELUS Digital is the global arm of TELUS Corporation, one of the largest telecommunications service providers in Canada. We deliver contact center and business process outsourcing (BPO) solutions to some of the world's largest corporations in the consumer electronics, finance, telecommunications and utilities sectors. With global call center delivery capabilities, our multi-shore, multi-language programs offer safe, secure infrastructure, value-based pricing, skills-based resources and exceptional customer service - all backed by TELUS, our multi-billion dollar telecommunications parent.

Equal Opportunity Employer

At TELUS Digital, we are proud to be an equal opportunity employer and are committed to creating a diverse and inclusive workplace. All aspects of employment, including the decision to hire and promote, are based on applicants’ qualifications, merits, competence and performance without regard to any characteristic related to diversity.