Arizona State University

Job Profile:

Administrative Operations Specialist 3

Job Family:

Administrative Operations

Time Type:

Full time

Max Pay – Depends on experience:

$114,750.00 USD Annual

Apply before 11:59 PM Arizona time the day before the posted End Date.

Minimum Qualifications:

Bachelor's degree and five (5) years of experience appropriate to the area of assignment/field; OR, Any equivalent combination of experience and/or training from which comparable knowledge, skills and abilities have been achieved.

Job Description:

Salary Range: $60,000 - $114,750 per year; DOE

For the past six years, ASU’s Next Education Workforce Initiative has been working with school districts and charter management organizations in Arizona – and now across the U.S. – to envision, design and launch team-based, strategic school staffing models. All told, Next Education Workforce has supported more than 150 schools across nearly 50 districts in 17 states to launch team-based staffing models.

Our team comprises approximately 30 dedicated professionals who bring a range of experience in P-12 education to the work. We have held roles as superintendents, principals, teachers, district leaders, teaching artists and curriculum designers. The person hired for this role will report to the Next Education Workforce Initiative’s Director of Design and collaborate closely with other functional team leaders.

Serving more partners and providing more product offerings, the Next Education Workforce seeks an experienced project manager to design and implement sophisticated systems of project management to organize our product lifecycle. Success in this role requires cross-functional vision and leadership to implement processes that streamline design, implementation, and operations. Having strong systems, tools, and processes in place as we continue to grow will ensure strong operational efficiency as we continue to scale our implementation and design.

As an integral member of the Next Education Workforce team, the Project Manager, Product Life Cycle will work with colleagues and collaborators to:

• Establish and standardize team tools, systems, and processes to foster efficient and effective cross-team collaboration for product development and scaled learning offerings;
• Lead large projects such as our 2.0 program offerings and operations plans;
• Develop deep knowledge of programming and oversee the end-to-end development and maintenance of scaled learning experiences and product offerings;
• Manage our portfolio of offerings by developing and enabling Product Leads and cross-functional colleagues to execute project plans collaboratively.

Next Education Workforce™ models leverage educator teams to improve student outcomes and teacher working conditions. Schools and systems partner with Arizona State University’s Mary Lou Fulton Teachers College to create learning environments where educators collaborate and students belong. ASU prepares education leaders to design and implement staffing changes that address the root causes of low and inequitable student outcomes and teacher shortages and burnout.

Arizona State University offers a comprehensive benefits package that includes low-cost health benefits for you and your family, disability and leave programs for income protection, reduced tuition for you and your dependents, resources for employees with disabilities and retirement programs designed to promote long-term savings and provide income upon retirement.

Essential Duties:

In collaboration with the Director of Design and other colleagues,

Project Management of 2.0 Product Offerings Development and Implementation

• Drive the planning, scoping, and sequencing of projects related to 2.0 product development, including timelines, deliverables, dependencies, and resource allocation.
• Coordinate cross-functional teammates in the process of program codification
• Facilitate agile iteration by working with implementation and partnerships teammates to ensure continuous feedback loops from pilots, focus groups, professional learning feedback, and coaching observations to inform iterative improvement of the offerings.
• Communicate and document clear project documentation and provide regular updates to stakeholders, including decision-making bodies, implementors, and partnerships.
• Support Launch and Scale Readiness by collaborating with internal teams to ensure delivery mechanisms, facilitator capacity, and coaching infrastructure are ready to support scaled adoption of the 2.0 offerings.

Steward Development of Scaled Learning Experiences from Inception to Delivery

• Oversee the end-to-end development of scaled learning experiences designed to support Next Education Workforce implementation.
• Ensure each product moves through a clearly defined development lifecycle, from ideation to launch, with minimal friction.
• Maintain visibility across all in-progress products, reducing the high coordination costs currently impacting development.
• Share responsibility for achieving Roadmap product and service-related team goals such as net promoter scores.

Establish and Standardize Product Development Processes and Workflows

• Create and implement a standardized, transparent product development framework that clarifies roles, expectations, and workflows.
• Design clear handoff points between stakeholders to reduce breakdowns in coordination and ensure seamless transitions.
• Develop templates, tools, and guidance to help Product Leads and their teams navigate each stage of development efficiently.
• Define clear decision-making pathways so Product Leads and their teams know where to go for approvals, feedback, and next steps—reducing confusion and keeping projects moving forward.

Support and Enable Product Leads

• Onboard Product Leads with a structured playbook and resources to effectively guide their development of learning experiences from start to finish.
• Offer coaching, training, or structured check-ins to help Product Leads understand and execute their responsibilities.
• Ensure alignment between Product Leads and cross-functional collaborators to avoid duplication of effort and to improve communication.

Create Smarter, More Efficient Ways to Work

• Identify patterns and economies of scale in product development to improve standardization and efficiency.
• Reduce redundancy by aligning processes, templates, and systems across development of different scaled learning experiences.
• Synthesize insights from across the portfolio of products to recommend process improvements and increase predictability in product delivery.

Lead Product Data Analysis and Investigate User Experience of Product

• Lead data analysis protocols with implementation & Design colleagues to promote understanding of user experience and make sense of user feedback in order to propose and drive next phases of product life cycle.
• Develop clear, actionable reports and presentations that summarize participant feedback and share insights with internal stakeholders and senior leadership to inform next steps.
• In collaboration with Implementation & Design colleagues, create tests and pilots to investigate user experience and product effectiveness.
• Collaborate with Marketing and Communications colleagues to approve product content on website for external audiences

Coordinate Micro-credential and Asynchronous Learning Project

• Coordinate with other MLFC departments to create, host, and implement asynchronous learning and associated micro-credentials.
• Provide project management to design, test, and refine asynchronous product offerings, including analysis and selection of virtual platforms to support delivery.

Desired Qualifications:

• Five (5) years of supervisory experience
• Project Management Expertise: PMP certification required, with hands-on experience leading complex, multi-phase projects using formal methodologies (e.g., project charters, structured plans, PMBOK, waterfall). Must have directly driven execution—not just supported or observed. Highly-proficient mastery of Google Apps, particularly Google sheets; project management tools such as SmartSheets and Wrike.
• Product Lifecycle & Delivery: Deep understanding of the product development lifecycle, from inception through launch, with experience standardizing processes, managing handoffs, and ensuring on-time delivery.
• Program Management and Portfolio Oversight – Expertise in managing a portfolio of interrelated projects, ensuring strategic alignment, resource coordination, risk mitigation, and clear communication of dependencies across initiatives.
• Cross-Team Leadership and Accountability in Project Management – Proven ability to drive projects forward by ensuring team members complete the right tasks at the right time, proactively managing timelines, dependencies, and deliverables to keep initiatives on track. Skilled in identifying roadblocks, enforcing accountability, and adapting plans as needed to achieve outcomes. Able to develop and guide colleagues with less project management experience to use tools and processes.
• Dashboard Development and Progress Monitoring – Skilled in designing high-level dashboards and visualizations to inform stakeholders, track interdependent dates and timelines, hold team members accountable for assigned work, and celebrate successful milestone achievements.
• Sensemaking and Process Standardization – Ability to analyze existing business processes to identify recurring batch processes and high-level milestones, creating standardized approaches that simplify project management across a portfolio of products with similar life cycles from inception to closeout.
• Continuous Improvement: Experience presenting data findings and leading colleagues through on-going processes of data analysis to use programmatic outcomes and user experience to drive both incremental and large-scale change in offerings.
• Educational Experience: Experience working in PK-12 environments will support better understanding of our partner (user) experience. The ideal candidate will be deeply invested in team-based staffing model programming, resources, and professional learning as a way to support school systems, educators, and learners.
• Exceptional Communication and Collaboration Skills: Truly excellent verbal and written communication skills that provides clarity and fosters trust across teams. The project manager will not only lead the logistical organization of people around a project, but in many cases will also need to effectively influence and invest colleagues in the process. A truly successful project manager will demonstrate the ability to lead teammates toward a common goal with a shared sense of purpose, joy, and pride in our shared work.

Working Environment:

• Activities are performed in an environmentally controlled office setting subject to extended periods of sitting, keyboarding and manipulating a computer mouse.
• Frequently required to stand for varying lengths of time and walk moderate distances to perform work.
• Frequent bending, reaching, lifting, pushing and pulling up to 25 pounds.
• Regular activities require ability to quickly change priorities which may include and/or are subject to resolution of conflicts.
• Evidence of effective communication.

ASU is an enterprise with a wide variety of work and learning modes, locations and a commitment to sustainability, innovation and employee work-life balance. We are determined to maintain our position as an employer of choice in a competitive labor market.

Flexible Work Options:

• Alternative work schedules can include four, 10-hour workdays in a workweek; a nine-day, 80-hour schedule over two workweeks for exempt employees only; and staggered start and stop times.
• Hybrid work is an arrangement where employees spend a minimum of 60% of their regular workweek at their primary ASU work location. Dean or vice president-level approval is required.

Department Statement:

ASU’s Mary Lou Fulton College for Teaching and Learning Innovation creates knowledge, mobilizes people, and takes action to improve education. Nationally recognized as a leader in teacher preparation, leadership development and scholarly research, Mary Lou Fulton College for Teaching and Learning Innovation prepares over 8,000 educators annually. MLFC faculty create knowledge by drawing from a wide range of academic disciplines to gain insight into important questions about the process of learning, the practice of teaching and the effects of education policy. MLFC mobilizes people through bachelor's, master's and doctoral degree programs, through non-degree professional development programs and through socially embedded, multilateral community engagement. MLFC takes action by bringing people and ideas together to increase the capabilities of individual educators and the performance of education systems.

Aligned with ASU’s charter, MLFC is committed to advancing inclusive excellence in our curricula, programming and institutional relationships.

Driving Requirement:

Driving is not required for this position.

Location:

Campus: Tempe

Funding:

Grant Funded

Instructions to Apply:

Current Employees and Students should apply directly within Workday using the Jobs Hub. Use this link and log in using SSO:

https://www.myworkday.com/asu/d/inst/1$9925/9925$8529.htmld

To be considered, your application must include all of the following attachments:

• Cover letter
• Resume/CV

Note: Multiple documents can be submitted into the attachment box. Alternatively, merge all documents into one PDF for submission.

Please include all employment information in month/year format (e.g., 6/88 to 8/94), job title, job duties and name of employer for each position. Resume should clearly illustrate how prior knowledge and experience meets the Minimum and Desired qualifications of this position. NOTE: GA and Intern positions are counted as .5 for job experience (ie. 1 year equals 6 months experience equivalency). Only electronic applications are accepted for this position.

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ASU Statement:

Arizona State University is a new model for American higher education, an unprecedented combination of academic excellence, entrepreneurial energy and broad access. This New American University is a single, unified institution comprising four differentiated campuses positively impacting the economic, social, cultural and environmental health of the communities it serves. Its research is inspired by real world application blurring the boundaries that traditionally separate academic disciplines. ASU serves more than 100,000 students in metropolitan Phoenix, Arizona, the nation's fifth largest city. ASU champions inclusive excellence, and welcomes students from all fifty states and more than one hundred nations across the globe.

ASU is a tobacco-free university. For details visit https://wellness.asu.edu/explore-wellness/body/alcohol-and-drugs/tobacco

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other basis protected by law.

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In compliance with federal law, ASU prepares an annual report on campus security and fire safety programs and resources. ASU’s Annual Security and Fire Safety Report is available online at https://www.asu.edu/police/PDFs/ASU-Clery-Report.pdf. You may request a hard copy of the report by contacting the ASU Police Department at 480-965-3456.

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Employment Verification Statement:

ASU conducts pre-employment screening which may include verification of work history, academic credentials, licenses, and certifications.

Background Check Statement:

ASU conducts pre-employment screening for all positions which includes a criminal background check, verification of work history, academic credentials, licenses, and certifications. Employment is contingent upon successful passing of the background check.

Fingerprint Check Statement:

This position is considered safety/security sensitive and will include a fingerprint check. Employment is contingent upon successful passing of the fingerprint check.

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