H-E-B

USD $17.00/Hr.

Job Description

Joe V's Smart Shop, the small Store that offers BIG savings, creates possibilities for our Customers and Partners to live a more enriched life by providing the lowest prices and highest wages. Come partner with us and combine your great customer service skills with our promise of 'lowest price, highest quality product.'

As an In-Store Shopper, you'll select eCommerce online orders and package them in accordance with Standard Operating Procedures (SOPs) and ensure all eCommerce merchandise areas are clean and free of debris.

Do you have a:

HEART FOR PEOPLE... commitment to work hard to make sure People come first?

HEAD FOR BUSINESS... a strong sense of how what you do affects our Customers and our success?

PASSION FOR RESULTS... initiative to step up and do what needs doing?

We are looking for:

• ability to work in a fast-paced environment
• advanced customer service skills
• initiative and knowledge to complete all tasks

What is the work?

Customer Service:

• Uses a digital tool to select items necessary to complete order from store, to pack and put away customer orders in staging area, and to retrieve orders for customers
• Packages / transports / loads groceries, merchandise from the Store to customer's vehicle
• Assists in selecting, sorting, unloading merchandise from basket or totes into refrigeration, frozen, or dry storage holding areas, and returning products to their proper location
• Provides excellent customer service; answers product-related questions, locates products, and helps Customers as needed
• Minimizes shrink through careful handling of product
• Achieves productivity standards
• Participates with a total store mindset
• Performs cross-functional duties in other areas when not performing eStore duties; will assist with stocking, scanning, and store recovery

Sanitation / Stocking / Food Safety:

• Gathers baskets and picks up trash inside and outside eStore as needed
• Maintains / stocks bag areas
• Organizes / cleans / prepares prep areas, wareroom, and sales floor for incoming trucks
• Loads / unloads / moves heavy, bulky products to support e Commerce order selection
• Complies with federal, state, and company regulations / standards for product freshness, food safety, and sanitation

What is your background?

• Minimum age 18 (mandatory)
• High school diploma, or equivalent
• Completion of required job skills training and compliance-related training

Do you have what it takes to be a fit as an In Store Shopper at JVSS?

• Advanced customer service skills
• Communication skills
• Ability to prioritize and handle cross-functional tasks
• Ability to work a flexible schedule
• Ability to use material-handling equipment and maintain license

Can you...

• Function in a fast-paced, retail environment, in detailed and precise tasks
• Work with Customers and stay attentive to their needs
• Work a flexible schedule, based on business needs
• Constantly* walk, reach at waist, grasp
• Frequently push / pull
• Occasionally sit, stand, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, climb, pivot, twist, pinch, and perform fine motor movements
• Occasionally exposed to cold, wet (non-weather) conditions, ambient temperature, and loud noise
• Demonstrate the ability to lift to 35 lbs and manage in excess of 35 lbs**
• While there may be exceptions, the measurements noted are generally defined as -- Constantly: 5.5+ hours per 8-hour day; Frequently: 2.5 - 5.5hours per 8-hour day; Occasionally: 0 - 2.5 hours per 8-hour day
• It is the responsibility of each individual Partner to never lift beyond their own safe lifting limit. If an item is too heavy to lift, push or pull, and / or carry, the Partner must break the box down into lighter, smaller, more manageable components, or ask for assistance for another partner or a manager.