Genpact

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Principal Consultant - Production Support L1 & L2- .net/Azure

In this role, you will be responsible for application production support.

Responsibilities

L1 Support:

• Incident monitoring, Incident triage, Incident management, monitoring batch jobs

SOP-based troubleshooting and resolution

• User Assistance: provide technical support to users, helping them navigate and use business systems applications effectively.
• Problem Management – Post Incident Review, Root Cause Analysis
• Incident and Application Reporting
• Post implementation validation, Application health check - Ready for business, close of business check points/validations
• Documentation: document issues and solutions to build a knowledge base for future reference

L2 Support

• Applications and Batch Issues Resolution with advance troubleshooting.
• Apply approved Data fixes
• Ensuring timely updates and communication with stakeholders
• Problem Management – Post Incident Review, Root Cause Analysis
• Proactive Incident Resolution
• Operation readiness - Monitoring process is in place to capture incidents or alerts, SOPs are updated, escalation process is defined and updated.

Qualifications we seek in you!

Minimum Qualifications / Skills

• B. Tech. / M. Tech. / MCA/ MBA (IT).
• Prior exp of working on tickets, application batch fail & trouble support

Preferred Qualifications/ Skills

• Application Troubleshooting

Diagnosing and resolving issues within software applications by analyzing logs, error messages, and user reports.

Application builds in Microsoft .NET Platform - Web and Batch job execution and Python. Certain third-party applications which are SAAS / PAAS solution. E.g. Control-M job schedular. Go Anywhere used for SFTP connectivity purpose

• Incident Management

Identifying, addressing, and preventing incidents to maintain stability.

• System Monitoring

Using tools to monitor performance and detect anomalies.

• Database Management

Knowledge of SQL and database management systems to troubleshoot and optimize database-related issues. Must have Microsoft SQL Server. Good to have - Azure SQL server, Oracle db.

• Scripting and Automation

Proficiency in scripting languages to automate tasks.

• Data Analysis

Using tools like Excel, Tableau, or Power BI to analyze and visualize financial

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.