Spherion

Spherion Staffing is looking for temporary candidates with 2-3 years of TOP NOTCH customer service experience for the role of Research Case Management. This position will support internal and external customers with inquiries and complaints regarding financial products and services. Qualified applicants must have 2-3 years of experience in the financial industry and proven 2-3 years of TOP NOTCH customer service skills. This position also requires the ability to show empathy and the ability to work multiple systems at a time. This is a hybrid position. In office one week, work remote the next (repeat).

Monday-Friday 8am-5pm

$22/hour

Responsibilities:

• Support internal and external customers with inquiries and complaints regarding financial products and services
• Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online
• Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards
• Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals
• Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action
• Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

Working hours: 8:00 AM - 5:00 PM

Skills:

See below

Education:

High School

Experience:

1-4 years

Qualifications:

• 2+ years of contact experience in a Financial Services environment
• Customer Service skills
• Problem solving skills
• Written and communication skills
• Excellent computer skills in Microsoft Office programs

To be considered, please apply online at www.spherion.com/apply

Spherion has helped thousands of people just like you find work happiness! Our experienced staff will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temp-to-perm or direct hire opportunities, no one works harder for you than Spherion.

Equal Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Spherion, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please contact Callcenter@spherion.com.

Pay offered to a successful candidate will be based on several factors including the candidate's education, work experience, work location, specific job duties, certifications, etc. In addition, Spherion offers a comprehensive benefits package, including: medical, prescription, dental, vision, AD&D, and life insurance offerings, short-term disability, and a 401K plan (all benefits are based on eligibility).

key responsibilities

• Support internal and external customers with inquiries and complaints regarding financial products and services-Seek ways to determine appropriate course of action, conduct investigative steps to identify the issues, and process complex transactions online-Perform moderately complex initiatives to resolve client issues and review complaints for regulatory and non-regulatory flags, and classify risks appropriately in case management system to ensure customer issues are addressed while maintaining compliance with internal company requirements and standards-Receive direction from supervisors, and escalate non-routine client concerns to more experienced individuals-Interact with internal and external customers to respond to the raised concerns, as well as determine appropriate course of action-Serve as an intermediary between parties to resolve disputed matters, negotiates, and enact settlements accordingly

experience

1-4 years

skills

See below

qualifications

• 2+ years of contact experience in a Financial Services environment-Customer Service skills-Problem solving skills-Written and communication skills-Excellent computer skills in Microsoft Office programs

education

High School