Establish & handle governance model and Services reviews with customers to ensure successful long-term partnerships, Deploy repeatable processes and best practices using Services ITIL framework, Identify operational risk impacting customer satisfaction, define and execute mitigation plans in collaboration with the account team, Work with Software Operation delivery team to ensure programs are delivered on-timeand with quality, Analyze and report on customers system performance metrics (especially SaaS environments), Assist customers with business model strategies about On-Premise and SaaS services. Motivation for client services and account management, Focus on complex project lifecycle, Strong sense of urgency, working well under pressure and deadlines, Ability to create, build & manage relationships with customers at all levels, Ability to analyze client needs and issues to define proactive actions, Ability to lead teams and drive execution of risk mitigation plans, Background in Program Management: PMP & ITIL background or certification a bonus, Background in Enterprise software implementation or support. Bachelor's degree in computer science or a related field, 5 years of experience in Customer Service or account management functions, Knowledge of SaaS-based and/or Cloud-based business models in the software industry Languages English mandatory German, French is a plus It's about showing up as you are and working alongside some of today's most talented industry leaders to transform the world around you. Are you ready to explore your next career move with us? We respect the privacy rights of individuals and are committed to handling Personal Information responsibly and in accordance with all applicable privacy and data protection laws. Review our Privacy Policy here."
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