PM Hotel Group

Job Details

Description

We are seeking a dynamic and service-driven Assistant Front Office Manager to join our leadership team. In this key role, you will support the daily operations of the Front Office and ensure a seamless, high-quality guest experience. The ideal candidate is a proactive, hospitality-focused professional with a passion for guest service and team development. This is an excellent opportunity for someone looking to take the next step in their Front Office career. This position is exempt and will report to the Director of Front Office. Salary Range: $56,000-$60,000

The Normandy Hotel sits just off Connecticut Avenue, tucked among the stately embassies of peaceful Kalorama, with the bistros and boutiques of DuPont Circle neighborhood just around the corner. The eclectic cuisine and independent shops of Adams Morgan are just a short jaunt away, and when it’s time to return, The Normandy feels like coming home. Welcoming, attentive, and personalized service is the hallmark of The Normandy. We are a breath of fresh air, where guests feel they can unwind on the breezy courtyard patio or curl up with a book in our sun-drenched breakfast room.

Who We Are

• Passionate - about hospitality and fostering an environment where associates will thrive.
• Culture driven - dedicated to respect, teamwork, an entrepreneurial spirit, and the drive to succeed.
• Unique - we encourage our associates to express themselves and their individual talents. We celebrate diversity and are committed to equity and inclusion.
• Innovators - we are a lifestyle hotel management company that is constantly evolving. We are open minded individuals who embrace change.
• A growing team looking to expand with authentic and genuine individuals who recognize the importance of team engagement.
• Top 10 on Trip Advisor. We have high expectations and standards. It is always about the Guest Experience. We strongly believe in creating personalized and memorable connections, all of the time.
• A company that has a culture of promoting from within.
• Recognized as a Top Workplace in The Washington Post and Philadelphia Inquirer over the past 7 years.

What You Will Be Doing

• Assist in managing front desk operations, including but not limited to, reservations, check-in/check-out, room assignments, billing, and service recovery.
• Supervise, coach, and train front office colleagues, providing real-time feedback and ongoing development.
• Lead by example, acting with integrity, accountability and a guest-first attitude during all shifts, including nights, weekends and holidays.
• Maintain a supportive positive work environment that promotes team engagement and alignment with the company vision.
• Drive personalization initiatives, connecting guests to authentic local experiences.
• Ensure timely and professional handling of guest complaints and special requests.
• Respond consistently and thoughtfully to guest reviews and feedback.
• Collaborate closely with other hotel departments to ensure a room readiness and consistent product across all guest rooms.
• Oversee room inventory and collaborate with other departments to optimize guest experiences and operational flow.
• Enforce hotel policies, procedures, and standards including safety, emergency protocols, and quarterly compliance trainings
• Support scheduling, payroll processing, performance evaluations, and coaching for the front office team

What We’re Looking For

• 1-2 years of hotel experience, including at least 1 year in a supervisory or leadership role.
• Strong written and verbal communication skills; professionalism in all interactions
• Working knowledge of hotel property management systems and Microsoft Office
• Familiarity with the local area and ability to recommend personalized guest experiences
• Able to handle guest funds responsibly and reliably
• Receptive to feedback with the ability to communication across all levels of the organization
• Flexible availability; able to work a variety of shifts including weekends, holidays and overnights if needed.

What's in it for you

• Eligible for quarterly bonus plan
• Generous health, dental and vision insurance, plus 401K, all available on day 1!
• Access to free virtual fitness classes and discounted in-person memberships
• Wellness credit
• Gifted PTO on Day 1 + paid holidays
• Paid Parental Leave
• Tuition reimbursement opportunities – when you grow, we grow!

Non-Negotiables (Our Core Values)

• BE WILDLY PASSIONATE. Inspire others with your thirst for excellence.
• LEARN + INNOVATE: Treat every day as an opportunity to grow. Be creative and think outside the box.
• EMBRACE CHANGE. Remain agile, flexible and nimble to thrive in an evolving world.
• COMMUNICATE. Listen with the intent to understand. Share all relevant information.
• TAKE OWNERSHIP. Have integrity, be accountable for your behaviors and results.
• BUILD A POSITIVE TEAM. Learn from one another and help each other to be great.
• SERVE OTHERS. Our guests, community, and each other. Be a part of the bigger picture.
• LIVE 360. Practice work-life balance.

As part of an organizational culture that embraces change and progress, this job description does not seek to limit the tasks and responsibilities of the position. Rather, it acts as a springboard for future career and personal development within the property team and entire Modus Hotels’ community.

We are an equal opportunity employer. We actively respect the right of any qualified individual who performs to Modus standards to work. Discrimination based on gender, age, race, religion, national origin, marital status, sexual orientation, disability, or any other characteristic not related.

Modus by PM Hotel Group will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information.

This description is subject to change, at the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

This position is exempt and will require standing and moving at least 75% of the time.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.