Introduction
The IT Change Management Coordinator at NextEra Energy is responsible for managing, coordinating, and supporting IT change management processes. This role ensures that changes to IT services and infrastructure are smoothly and successfully implemented, minimizing any negative impact on service quality. Additional responsibilities include ensuring compliance with the NERC CIP-010 standards related to cybersecurity baseline management.
In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
Your role and responsibilities
Change Request Management:
Review and process change requests submitted by various teams, ensuring they meet the required standards and policies.
Evaluate the potential risks and impacts of proposed changes, collaborating with stakeholders to mitigate any negative effects.
Schedule, prepare, and facilitate Change Advisory Board (CAB) meetings, ensuring all changes are reviewed and approved by the necessary parties.
Maintain accurate and up-to-date documentation of change management activities and provide regular reports on change metrics and KPIs.
Maintain detailed records of baseline configurations, changes, and compliance activities.
Educate employees on the change management process and communicate changes effectively across the organization.
Identify opportunities for process improvements and drive implementation of best practices in change management.
Basic technical knowledge understanding infrastructure components and how they connect to provide an IT Service.
Regularly monitor and compare the actual configurations against the established baselines to ensure compliance with CIP-010 standards.
Qualifications
Achieved or working towards Bachelor's degree in Computer Science, Information Technology, or a related field
Required education
Bachelor's Degree
Required technical and professional expertise
Minimum of 1-5 years of experience in IT change management, including direct experience coordinating changes in a large, complex environment.
Attributes
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.
Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.
Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.
Are you ready to be an IBMer?
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