The City University of New York

University Director of Student Success Platforms and Data Strategy

POSITION DETAILS

The Student Success Initiatives unit within the CUNY Central Office of Academic Affairs (OAA) is comprised of university-wide initiatives that support both prongs of CUNY’s dual mission of access and excellence, spanning the college readiness, college transition, and degree completion continuum. Programs in the portfolio (Accelerated Study in Associate Programs (ASAP), Accelerate, Complete and Engage (ACE), Adult Literacy Program, CUNY Language Immersion Program (CLIP), CUNY Start & Math Start, CUNY EDGE, CUNY Fatherhood Academy) serve approximately 40,000 students annually and operate across multiple campuses, largely under a consortia model that involves partnerships between OAA staff working in close collaboration with participating colleges who operate the programs locally. The unit also supports key University strategic priorities, including transfer and academic advisement, and serves as the business owner of key technology tools, currently CUNY Transfer Explorer, a tool that supports exploration of credit mobility and planning for transfer at CUNY, and EAB Navigate 360, the University’s student success platform.

The Student Success Initiatives unit seeks a resourceful problem-solver to lead the development and implementation of data and technology strategies targeted at improving retention, persistence, and completion rates.

Reporting to the University Dean of Student Success Initiatives, the Director of Student Success Platforms and Data Strategy will collaborate cross-functionally with offices such as the Office of the Registrar, Office of Academic Technology, Computing & Information Services (CIS), and the Office of Applied Research, Evaluation, and Data Analytics (OAREDA), as well as across the Student Success Initiatives unit, to leverage operational data systems to better promote student success. Acting as the Business Owner, the Director will be responsible for driving the strategic direction and system-wide adoption for mission critical student success technologies -- currently CUNY Transfer Explorer (T-Rex), a homegrown tool that supports the transfer enterprise at CUNY, and EAB Navigate 360, a commercial student success platform, and potentially other student success technologies and resources as new needs emerge.

In addition to the CUNY Title Overview information, other key duties include, but will not be limited to the following:

• Serve as the product ambassador and subject matter expert within the Central Office and the main point of contact for partner colleges, ensuring all are aligned and moving in the same direction.
• Collaborate with the Office of Academic Technology, Office of the Registrar, and other divisions within Academic Affairs, as well as partner colleges, to strategically advance student success technology adoption in pursuit of University priorities.
• Oversee the conceptualization, planning, and execution of new feature development, defining business requirements, leading development meetings, and liaising with the product development team.
• Manage the day-to-day CUNY-EAB-partner college collaboration, help to identify annual priorities and strategies to advance those priorities, and oversee implementation.
• Lead or participate in cross-functional teams, including the network of staff at the colleges leading local adoptions, and manage digital collaboration environments (e.g., MS Teams) to support communication and collaboration.
• Identify applications of different types of data inputs that support strategic goals, strategize on how best to implement, and facilitate technical problem resolution.
• Design and deliver training sessions for college and Central Office stakeholders and create and maintain, or partner on the creation of, self-service resources such as user guides, best practices, guidance documents, FAQs, tutorials, or other resources.
• Forge new and nurture existing partnerships, internal to CUNY and external, to increase platform adoption.
• Create or facilitate the creation of dashboards to monitor usage metrics, adoption rates, and key performance indicators (KPIs) to ensure continuous product improvement and/or adoption.
• Attend relevant events, including office hours, workshops, and conferences, and stay up-to-date on new feature releases.
• Stay current with emerging technologies and best practices in post-secondary student success to continually improve data strategies.

NOTES:

Until further notice, this position is eligible for a hybrid work schedule.

QUALIFICATIONS

Minimum Qualifications

Bachelor’s degree and eight years’ related experience required.

Preferred Qualifications

• Master’s degree in Higher Education Administration, Business, Data Science, or a related field.
• Demonstrated ability to use data to identify challenges, develop strategies, and implement solutions for improving student outcomes, and to foster a culture of data and data-informed decision-making within an organization.
• Understanding user interface (UI) principles, cross-browser compatibility, web accessibility standards (Section 508 and ADA compliance), and web security standards.
• Experience working with Oracle PeopleSoft, DegreeWorks, CUNY Transfer Explorer, EAB Navigate 360, or similar Enterprise Resource Planning (ERP) or student success systems; and knowledge of higher ed data streams.
• Proven experience with data visualization software (e.g., Power BI, Tableau), data prep tools (e.g. Power Query, Tableau Prep), and SQL.
• Knowledge of higher education policies, processes, and best practices related to retention and student success, especially transfer.
• Excellent interpersonal and communication skills with the ability to work collaboratively across diverse college and system units, navigate complicated organizations, and drive change.
• Excellent analytical and problem-solving skills.

CUNY TITLE OVERVIEW

Leads College/Unit in efforts to foster, facilitate and support the use of technologies for teaching and learning.

• Leads efforts to support academic departments in high-level instructional technology planning and evaluation of new technologies
• Identifies and communicates best practices for applying instructional technologies to curriculum design and teaching techniques
• Assists faculty in designing and developing applications that address various learning styles
• Identifies training needs in the area of instructional technology, designing and delivering appropriate educational plans for faculty and staff
• Provides professional development opportunities for faculty and staff in understanding and applying instructional technologies
• Provides input to University-wide instructional technology initiatives
• Manages a staff of technology professionals
• Performs related duties as assigned.

Job Title Name: IT Academic Applications Director

CUNY TITLE

Higher Education Officer

FLSA

Exempt

COMPENSATION AND BENEFITS

The salary range is $111,560 - $129,310 commensurate with credentials, education and experience.

CUNY is in the process of implementing salary schedule increases. Once implemented, salaries of eligible employees will be adjusted by 6.09% with additional increases of 3.25% effective 9/1/2025 and 3.5% effective 9/1/26, in accordance with the terms of the PSC-CUNY collective bargaining agreement.

CUNY's benefits contribute significantly to total compensation, supporting health and wellness, financial well-being, and professional development. We offer a range of health plans, competitive retirement/pension benefits and savings plans, tuition waivers for CUNY graduate study and generous paid time off. Our staff also benefits from the extensive academic, arts, and athletic programs on our campuses and the opportunity to participate in a lively, diverse academic community in one of the greatest cities in the world.

HOW TO APPLY

For full consideration, submit a cover letter and resume online via CUNY's web-based job system, addressing how your experience and credentials meet the responsibilities and qualifications outlined.

The direct link to the job opening from external sources is:

https://hrsa.cunyfirst.cuny.edu/psc/erecruit/EMPLOYEE/HRMSCG/c/HRS_HRAM_FL.HRS_CG_SEARCH_FL.GBL?Page=HRS_APP_JBPST_FL&Action=U&FOCUS=Applicant&SiteId=1&JobOpeningId=30529&PostingSeq=1

Current CUNY employees must apply through CUNYfirst Employee Self Service using their login credentials. After you login, click the Careers tile on the Employee Self Service Menu page to view job openings.

CLOSING DATE

July 17, 2025

JOB SEARCH CATEGORY

CUNY Job Posting: Managerial/Professional

EQUAL EMPLOYMENT OPPORTUNITY

CUNY encourages people with disabilities, minorities, veterans and women to apply. At CUNY, Italian Americans are also included among our protected groups. Applicants and employees will not be discriminated against on the basis of any legally protected category, including sexual orientation or gender identity. EEO/AA/Vet/Disability Employer.

Job ID

30529

Location

Central Office

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