About this position:
- Department: Operations
- Location: Mountain View, CA
- Employment Type: FT
- Note Schedule: Mon-Weds 6pm-6am (Grave) and every other Sunday 10pm-645am (Grave)
About us:
Security Industry Specialists, Inc. (SIS) provides security solutions to some of the most recognized companies and brands in the world. We deliver services that consistently exceed those of our peers. We accomplish this through innovation, constant process improvement, and an uncompromising commitment to hiring, retaining, and rewarding the best talent available.
About the role:
The Global Security Operations Center (GSOC) Supervisor leads the day to day activities of assigned shifts in the client’s GSOC. This position is responsible for line-level supervision of up to ten Lead Operators and Operators. The GSOC Supervisor assures that all GSOC positions are staffed with qualified personnel and that all operations are conducted in line with established policy and procedure. This position is under the direction of the Operations Manager.
In this role, your responsibilities will be:
- Receiving shift pass down information, and conducting shift briefings to provide updates, assignments, training, and uniform compliance
- Maintaining situational awareness of natural and man-made events that may compromise the safety and security of personnel, business operations, and infrastructure for client locations globally
- Ensuring that field personnel respond to all emergencies: medical, fire, hazardous materials, natural disasters, and accidents
- Developing and executing training for the Operators in all control room functions and conducting training exercises with the field leadership team
- Assisting the Client’s security personnel with the development and/or revision of security operation center processes, protocols, and systems
- Identifying and routing security for resolution of any nuisance or trouble (physical security) alarms
- Provides back-up, support, and on-call function as-needed
- Oversees quality control and oversight for all production, support, and staffing functions in conjunction with GSOC Watch Commander
- Directly assists in developing and maturing the capabilities of the GSOC including support for operations and the intelligence/analytics areas
- Supervise the maintenance and deployment of a GSOC knowledge management dashboard (ex: SharePoint Site or another tool)
- Works with Manager to identify process and quality improvements
- Represent the GSOC in meetings with client personnel
- Triage and manage incidents of workplace violence or other associate misconduct
- Drafts and sends emergency mass notifications and other crisis communications
As a candidate you must have:
- College Degree (BA) or equivalent work experience in an operations center or dispatch capacity
- Valid California Guard Card required
- Excellent instructional, customer service, written and verbal communication skills
- At least four years of experience in security
- Experience in conducting research/analysis
- Ability to multitask in a fast-paced, at times stressed work environment
- Comfortable with a high-tech work environment and constant learning of new tools and innovations
- Flexibility to work all shifts, and willingness to assist the team with overtime when needed
- Good working knowledge of Microsoft Office suite and Windows OS
- Self-motivated, curious, and knowledgeable pertaining to news and current events
- Good working knowledge of security systems for access control, CCTV systems, badging systems, alarm monitoring systems
- A dependable team player with business maturity, enthusiasm, and a positive attitude
We offer:
- $70,720 - $76,960 / Salary DOE
- Health, Dental, and Vision benefits, plus access to dependent coverage and a variety of other benefits for Full Time employees
- Eligibility to contribute to a 401k Plan after the first year of employment for Full Time employees
- Paid Time Off (PTO)/Paid Sick and Safe Time
- A dynamic and challenging work environment
Additional Information:
▪ Security Industry Specialists, Inc.
▪ Private Patrol Operator #PPO 13936
▪ Private Investigator #PI 28063
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